Customer Service Manager

Cornelius J. Cliett

***** ********** *****

Southfield, MI 48033

Phone: 248-***-****

*******@*****.***

OBJECTIVE: Committed to professionalism, highly organized, able to work under strict deadline, and schedules with attention to detail; equip with excellent communication skills, very diverse with the willingness to learn, and pick up new abilities to further my success.

EXPERIENCE:

Game Advisor

June 2012 – November 2012

GAMESTOP

Farmington Hills, MI

Specializing in knowing the product being sold, special promotions dealing with trade credits and video game pre-ordering for customers. Returning video game cases to the shelves the display available stock, and guiding customers through the overall sales experience--while providing membership cards to help with future purchases.

Manager

November 2010 – January 2012

COMIC CITY

Novi, MI

Assist in all daily store operations including but not limited to; all aspects of customer service, accounts and monthly billing programs. I helped control all aspects of credits, and weekly/daily account maintenance, while working with other members of management to properly merchandise the store to company standards. Filling out end of the week purchasing orders to restock inventory, and I helped manage the flow of inward receiving of products from the warehouse. While still focusing on up keep of the store, maintenance, health, safety and daily cleaning tasks.

Shift Lead

February 2008 – April 2012

BLOCKBUSTER VIDEO

Farmington Hills, MI

Working as a flexible member of the staff and management, supplying customers with proper information to suit their needs by offering tours of merchandise; and all at the same time being a knowledgeable guide to what they require. Assisting management staff with store preparations, promotional, and communicating changes to customers; actively participates in shift huddles, brain-storming and managing video game tournaments.

Stock/Bagger

November 2007 - February2008

ORCHARD TEN GROCERY

Farmington Hills, MI

Actively worked in a team environment to unload trucks, and distribute product to their departments. Collecting grocery carts from the outside and helping older customers take groceries out to their cars. Focusing on giving customers an informative and warm experience at all times while they were inside of the store.

SPECIAL SKILLS:

Microsoft Excel, Microsoft Word, Open Office, Quick Learning, Customer Service, Team Oriented.

EDUCATION:

Southfield High School Diploma

Southfield, MI

References provided upon request

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