Printer / Mail Room Operations

Jose R. Cuevas

P.O. Box ***, M iddletown, NY ****0

Home: 845-***-**** - Cell : 845-***-**** ; ***********@*****.***

P rofessional Summary

A mbitious mail-room operator focused in support services and exceptional people skills . B road knowledge includes

daily

reporting, and in-house printing I mail-room services. Desire a challenging role as a mail-room I copy center

operator .

Core Qualifications

• •

Operations management Troubleshooting proficiency

• •

Client-focused Patient and diligent

• •

Proficiency in support services F i lelrecords maintenance

•

• Reports generation and analysis

Excel in customer satisfaction

•

• Training and development

Computer proficient

Experience

M ail-room

Operations

J une 2007 to

P resent

Xerox I JPMorgan Chase I BCBS - New York, New York

Copy Center Operations included in-house Docu-Tech digital operations, color copying, poster printing, b indery

work,

GBC, Velo and dye-cutting tabs. Display courtesy and strong interpersonal skills with all customer interact i ons.

Help customers t rack and ship packages, responded to numerous calls daily. Trained new employees and

explained

p rotocols clearly and efficiently. Inform customers regarding issue resolution progress. Provide thorough support

and

p roblem resolution for customers.

P rin ter

J une 1982 to May 2005

JP Morgan Guarantee - New York, New York

Adjusted ink fountain f low rates, changed press plates, blankets, o r cylinders, as required. C leaned ink fountains,

p lates,

or print i ng unit cylinders when press runs completed . C leaned and oi led presses or made minor repairs, using hand

tools. Collected and inspected random samples during print runs to identify necessary adjustments .

M aintained work-f low and scheduled job t racking, utilizing compute r database software. Directed and monitored work of

p ress

crews. Downloaded and completed jobs to archive media so that questions can be answered or jobs replicated.

Downloaded or scanned files to be printed, using printing production software. Examined job orders adjusting

quanti ties

p rinted, stock specifications, colors, or special printing instructions. Fed paper th rough press cylinders

and adjusted feed and or tension controls. Inputting production job settings into workstation terminals that controlled

automated printing systems. Loaded presses with paper and made necessary adjustments, according to paper size.

M aintained time or production records and monitored automated press operation systems responding to fault, e rror, or

a lert messages. Monitored environmental factors, such as humidity, temperature, ( that may impact equipment

performance) and made necessary adjustments. Monitored inventory levels on a regular basis. Ordered or requesting

addit i onal supplies, as necessary . Obtained or mixed inks and filled ink fountains . Secured, printing plates, printing

u nits

adjusting tolerances. Set up or operated auxiliary equipment, such as cutting, folding, p late-mak i ng, d r i lling, or

l aminating

machines. S tarted presses and pulled proofs to check for ink coverage and density ; a lignment, and

registration . Verified paper and ink met specifications for a gi ven job.

Education

H igh School Diploma : P rinting

New York School of Printing - New York City, New York, USA

Publications training in print operations, graphic design and communications . E mphasis in processing E6

f ilm,

negatives and plate making.

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