Customer Service Manager

Willie Aaron Lewis

**** *** ***. *** *******, CA*0018

213-***-**** ******.*******@*****.***

Summary

Hardworking, reliable and dependable customer service professional seeking

to secure a position in an environment where my knowledge, skills, and

interests can contribute to the overall success of my employer.

Experience

Field Technician

Time Warner Cable

Garden Grove, CA

2008-2009

Troubleshot, maintained services and resolved problems back to the system

distribution point by diagnosing cable system and customer equipment

problems on location utilizing various testing equipment and hand tools.

Calculated basic system distribution levels when utilizing test equipment,

and designed systems to insure performance standards.

Ramp Agent

Menzies Aviation

Los Angeles, CA

2007-2008

Marshalling and wing walking aircraft in and out of gate using hand and

electronic signals.

Loading and unloading cargo from aircraft.

Operating ground equipment and performing other services as needed.

IT Customer Services Support Representative

Los Angeles Unified School district - ITD

Los Angeles, CA

2004-2006

Provided first-level technical support to school and office personnel

regarding software and hardware problems.

Used diplomacy and interpersonal skills to extract pertinent information

and assist callers.

Diagnosed problems and research solutions.

Coordinating the repair, replacement and maintenance of electronic or

computer equipment.

Assistant Manager

Shiekh Shoes

Ontario, CA

2002-2003

Responsible for a store environment that provided clients with a world-

class, customer service experience through a well-trained, knowledgeable

and friendly staff.

Performed store opening and closing procedures including: counting terminal

funds, completing bank deposits, opening/closing registers and securing

store facility in line with current operational policies.

Provided accurate and consistent communication with employees by conducting

regular store meetings, quarterly reviews and daily coaching.

Education

Computer Learning Center - 1998

A.A. Computer Programming Technology

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