Human Resources Project

Morgan C. Zora

*** **** * ***. ( Seattle, WA ****2

206-***-**** ( ******.******@*****.***

Education

University of Washington, Seattle, WA Graduated: December 2009

Bachelors of Business Administration

Major: Marketing

Experience

Account Associate/Benefit Analyst January 2012 - Present

Alliant, Seattle, WA

. Administers and helps manage day-to-day client's comprehensive employee

benefit programs. Collaborate with vendors and other departments to make

sure all client needs are met.

. Coordinate the renewal process for clients from negotiations with

carriers to the final implementation of benefits.

. Request and analyze carrier reports and create custom client

deliverables.

. Lead process improvement initiatives for the Seattle office. Document

process improvements and calculate the savings.

Health and Benefits Analyst January 2010 - December 2011

Mercer, Seattle, WA

. Responsible for renewing rates and benefits for Boeing. Worked with

multiple vendors during the negotiation phase to make sure all rate and

benefit changes are accurately captured and implemented.

. Research client issues by contacting carriers on behalf of the client and

determine what issues need to be escalated.

. Collect and analyze data from carriers and prepare customized client

ready reports.

. Manage multiple project schedules, budgets and communication channels.

Make certain deadlines are met and communicate changes to the client.

Coordinate peer review and ensure integration and information sharing

with other project teams.

Health and Benefits Intern

Mercer, Seattle, WA

June 2009 -

September 2009

. Reviewed vendor contracts and researched discrepancies using historical

data and team members as a resource.

. Contacted carriers about issues with contracts, documented issues in an

issues logs and ensured the corrections were made to the appropriate

documents.

. Learned to use multiple web based platforms to create reports and manage

and track issues.

. Assisted with the preparation and peer review of client deliverables.

Business Operations Intern September 2008 - June 2009

Chempoint.com, Bellevue, WA

. Researched discrepancies with product orders, found solutions and

communicated with other departments to ensure issue was resolved.

. Contacted customers to discuss nonpayment of an order or to communicate

resolution of an issue with their order.

. Managed the different order issues that came in on a daily basis and

assigned them to the appropriate team member.

Health and Benefits Intern

June 2008 - September

2008

Washington Mutual, Seattle, WA

. Assisted with the company employees' requests for accommodations which

required knowledge of employee law.

. Researched transitional return to work and created a survey based off of

research.

. Presented recommendations to senior leaders about the human resources

leadership program.

Licenses and Certifications

Obtained Certified Employee Benefits Specialist (CEBS) designation in May

2011

Licensed Washington State Life and Disability Insurance Producer

Skills

Adept with Microsoft Office (Excel, Word, PowerPoint, Outlook)

Experience with project plans, budget planning and tracking, and issues

logs

Efficient and effective communication, independent decision making, and

analytical thinking

Leadership and Clubs

2012-2013 Member of the Junior League of Seattle

2011 Fundraising Specialist for The World is Fun

2008-2009 VP of Recruiting for the BEDC Leadership Team

2007-2008 UWIB External Relations Committee

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