S Balaji

#**, *** *****, ****** *****,

Lawspet,

Puducherry-605008

Mobile: 978-***-****

E-mail: abqw8i@r.postjobfree.com

Career Summary

To pursue a dynamic career in a globally competitive, performance oriented

work environment that supports and stimulates greater professional growth.

Professional Experience Summary- The Royal Bank of Scotland

From: August 2012 to February 2013

Branch Operations -Consumer Bank -Chennai

Operation Executive - Consumer Bank

Work Profile

Activities : Net banking txn pin

Application : Finacle

V Effective handling of all queries and complaints related to Net

banking transaction for all clients

Activities : Debit Card pin

Application : Finacle

V Effective handling of all queries and complaints related to Debit

Card Pin for all clients

Activities : Cash delivery

Application : Finacle

V Effective handling of all queries and complaints related to Cash

delivery for all clients

Other activities

V Develop a flexible multi skilled work force

V Ensure that processing error are under control and do not exceed

benchmarks

V Effective handling of all queries and complaints related to courier

with vendor.

V Suspense a/c's are monitored on a daily basis

V Streamlining the operations for better customer service as well as

control for audit related processes.

Skills and Attributes:-

V Ability to handle the multi tasking role in operations & Articulate

and possess ability to commit and perform.

V Quick learner & self esteemed person.

Technical Skills - [Banking Software]

Finacle - Back end for Retail banking

Education

M.Sc in Statistics {2010-2012} from Pondicherry University, Pondicherry.

COMPUTER PROFICIENCY

Operating System : Windows xp, 07

Languages : C,C++, Visual Basic, R.

Packages : SPSS, SYSTAT

Office Package : MS-Office, Outlook Express

Personal Details

Date of Birth : 21th November 1988

Marital Status : Single

Nationality : Indian

Languages Known : English and Tamil

Reference : Will be furnished upon request

Contact this candidate