Customer Service Office
Resume:
S Balaji
Lawspet,
Puducherry-605008
Mobile: 978-***-****
E-mail: **********@*****.***
Career Summary
To pursue a dynamic career in a globally competitive, performance oriented
work environment that supports and stimulates greater professional growth.
Professional Experience Summary- The Royal Bank of Scotland
From: August 2012 to February 2013
Branch Operations -Consumer Bank -Chennai
Operation Executive - Consumer Bank
Work Profile
Activities : Net banking txn pin
Application : Finacle
V Effective handling of all queries and complaints related to Net
banking transaction for all clients
Activities : Debit Card pin
Application : Finacle
V Effective handling of all queries and complaints related to Debit
Card Pin for all clients
Activities : Cash delivery
Application : Finacle
V Effective handling of all queries and complaints related to Cash
delivery for all clients
Other activities
V Develop a flexible multi skilled work force
V Ensure that processing error are under control and do not exceed
benchmarks
V Effective handling of all queries and complaints related to courier
with vendor.
V Suspense a/c's are monitored on a daily basis
V Streamlining the operations for better customer service as well as
control for audit related processes.
Skills and Attributes:-
V Ability to handle the multi tasking role in operations & Articulate
and possess ability to commit and perform.
V Quick learner & self esteemed person.
Technical Skills - [Banking Software]
Finacle - Back end for Retail banking
Education
M.Sc in Statistics {2010-2012} from Pondicherry University, Pondicherry.
COMPUTER PROFICIENCY
Operating System : Windows xp, 07
Languages : C,C++, Visual Basic, R.
Packages : SPSS, SYSTAT
Office Package : MS-Office, Outlook Express
Personal Details
Date of Birth : 21th November 1988
Marital Status : Single
Nationality : Indian
Languages Known : English and Tamil
Reference : Will be furnished upon request
Contact this candidate