Administrative Assistant Medical

Jessica Goecke

515-***-**** ? ********@*****.***

Effective Team Player ( Dedicated to Exceptional Quality ( Willing to go

the Extra Mile for the Customer

Experience: Choice Medical, LLC, Ames, IA

Marketing & Compliance Manager, 1/2007-present

. Developed, implemented, & managed medical equipment compliance program

for sleep therapy

. Accredited company through Healthcare Quality Association on

Accreditation

. Assisted billing office with: claim processing, customer accounts, &

customer billing inquiries

. Created policies & procedure manual & implemented standards

. Implemented an employee educational program-federal compliance

programs & skills training

. Build relations with physicians, nurses, CEOs, administrators,

discharge workers, & other healthcare managers

. Recruited, interviewed, hired, trained & managed staff

. Developed & implemented quality improvement program, including

measuring customer satisfaction

Industry People Group, Urbandale, IA

Marketing/Human Resource Intern, 5/2006-1/2007

. Managed 750+ account database for company's trade school

program

. Wrote copy for trade school letters & email campaigns

using HTML

. Created talking head for company website using

Sitepale.com

. Created trades association database using Microsoft

Access

. Created electronic customer satisfaction survey using

eMarketing Blitz

. Prescreened & interviewed candidates for Final 5 program

Choice Medical, LLC, Ames, IA

Administrative Assistant, 5/2003-5/2006

. Educated & set up customers on durable medical equipment

. Coordinated & created company website using VGM Forbin

. Increased brand name recognition through web marketing

. Managed retail floor, pricing, ordering, & product displays

McFarland Clinic, PC, Ames, IA

Medical Records, 12/2002-5/2003

. Managed & transported records to physicians offices

. Developed strong relations with receptionist, nurses, &

physicians

Education: Des Moines University, Des Moines, IA

Health Care Administration, MHA, online program, expected

graduation date 2014

Iowa State University, Ames, IA

Marketing, BS, with program honors in December 2006, GPA:

3.57/4.0

Des Moines Area Community College, Ankeny, IA

Business Administration, AS, with program honors in

December 2004, GPA: 3.8/4.0

Skills: Microsoft: Word, Excel, Access, & Powerpoint,

Outlook, Adobe Illustrator, Photoshop, HTML kit,

eMarketing Blitz, QuickBooks-A/R, A/P, BigBiller (Resume

Database), Sales Logic (Customer Account Database), CAU &

Brightree-Billing Software, Encore Anywhere Customer

Compliance Software, and Social Media Websites.

Contact this candidate