Customer Service Manager
Resume:
Kitchen Staff
Geoffrey Travis Jacobs
Email: *********@*****.***
Address: ***** ****** **
Robertsdale, AL 36567
Phone: 251-***-****
Qualifications
Experienced and efficient in every aspect of restaurant operations
Humble and eager to learn from others
Adapts well to change
Possess a great work ethic and excellent people skills
Excels under pressure of deadlines and high volume
Proficient with the use of computer applications and software
Values high morale and teamwork
Experience
04/2012-02/2013
Server Ginny Lane Bar and Grill 4780 Wharf Pkwy, Orange Beach, AL
36561
Responsible for all non-managerial front-of-house functions; keeping up with
running sidework, performing opening and closing duties
01/2008-10/2008
Kitchen Manager Connie's Quick Stop 12276 Celeste Rd Chunchula, AL 36521
Responsible for consistency and high quality of all deli food products as well as
deli customer service; supervised all kitchen staff, including hiring, training, and
scheduling; organization and cleanliness of all areas and aspects of kitchen to
adhere to standards regulated by local health authorities and to personal high
standards; organization, cleanliness, and receiving of all food storage areas; this
includes proper rotation of all ingredients to prevent food waste; controlling,
daily, weekly, and monthly inventory; required to perform tasks outside of job
description when needed (includes but is not limited to helping any kitchen staff
in any capacity when able, working on unscheduled days, working long days, or
not having consecutive days off
12/2006-10/2007
Server TGIFriday's 6945 Airport Blvd, Mobile, AL 36608
Responsible for taking care of dining room guests; suggestive/up selling menu
items; sanitation and safety during the service shift; keeping up running side-work
and performing closing side-work duties;utilized menu knowledge, team-work,
customer-service and communication skills, and previous experience to ensure a
quality dining experience for all dining guests
09/2005-07/2006
Sous Chef Irishman's Shanty 1501 S Main St, Crookston, MN 56716
Responsible for planning and directing food preparation in a kitchen under direct
and indirect supervision of the kitchen manager and owner/operator; supervising
and training other kitchen staff members, as well as keeping an eye out for
problems that arise in the kitchen and taking control; expedite food orders for the
service staff while ensuring high food quality and consistancy; ensured
cleanliness, sanitation, and organization of every aspect of the kitchen and storage
areas; conducted daily, weekly, and monthly inventory; perfomed daily, weekly,
and monthly routine maintenance on facilities and equipment regulated by the
company and local health department; recieving and procurement of inventory,
rotation of food storage to eliminate waste; planned and prepared catering and
daily special menus; preformed other unrelated duties such as property
maintenance and front-of-house duties when needed
01/2000-08/2001
Server/Corporate Certified Trainer O'Charley's 3649 Airport Blvd, Mobile, AL
Trainer: Conducted job applicants' initial job interview, new-hire orientations and
training classes, ensured complete administrative files on all employees,
coordinated training schedules, communicate and enforce company's policies,
procedures, and high standards Server: Responsibilities was to provided guests a
pleasurable dining experience by utilizing menu knowledge, prompt and cheerful
service, clean house, timely attentiveness, quality food/beverage presentation,
team work, organization, and great communication skills
Military Experience
02/2002-07/2004 United States Army D/Co 57th Signal BN, 3rd Signal BDE
Fort Hood, TX
MOS: Multi-Channel Transmissions Systems Operator/Maintainer
Installed, operated, and performed unit level maintenance on multichannel line-
of-site and tropospheric scatter communications systems, antennas and associated
equipment. Analyzed BIT/BITE diagnostics to isolate faults to the Line
Replaceable Unit; Installed, operated, performed strapping, re-strapping,
preventive maintenance checks and services, and unit level maintenance on
communication security devices; Operated and performed Preventive
Maintenance Checks and Services on assigned vehicles; Installed, operated, and
performs preventive maintenance checks and services on assigned power
generators; Supervised operations and assists team members in the installation
and operation of communications systems
Education
Standard Studies 1994 1997 Demoplis High School
Standard Diploma 1997 1998 Murphy High School
August 2005 December 2006
Hotel, Restaurant, Institutional Management w/ emphasis in Food Service
Industry
University of Minnesota/ Crookston
Some Course Work Completed: Psychology, Composition, Spreadsheets
Application (Excel), Introduction to Computer Technology, Literature I, Music
Appreciation, Intro to Food Preparation, Sanitation and Safety, and Quantity
Foods Systems Management
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