production supervisor

ROBIN KING

**** **. ****'s Rd . Floyds Knobs, Indiana 47119

********@*****.*** . 812-***-****

Customer-focused, solutions-driver motivator with a team-oriented

philosophy is ready to bring strong analytical, problem-

solving, and decision-making skills, as well as a superior attention to

detail, to your team.

PROFILE

. Bachelor of Science Degree, cum laude, Indiana University Southeast

. Twenty-three years experience in the newspaper industry, five in a

supervisory position

. Two+ years supervisory experience in the federal service, supervising

teams of up to 35 employees

. Successfully led the national debut of the "Pathways Program," an

internship program established in 2010 as a result of President Obama's

Executive Order 13562, "Recruiting and Hiring Students and Recent

Graduates", the first program of its kind in the

nation

. Facilitated the transitioning a new production department, providing

leadership and professional expertise while implementing training

programs and introducing industry best practices, producing a highly-

qualified, motivated team concerned with achieving

the highest customer satisfaction and retention

. Proficient in many software applications, including, Microsoft Office

Suites (Word, Excel, PowerPoint), Adobe Creative Suites, and other off-the-

shelf page layout and graphics programs, as well as proprietary software,

to receive and disseminate information, prepare reports and spreadsheets,

and create graphics

. Journeyman proofreader with more than twenty years experience

demonstrating a superior level of attention to detail

. Highly effective leadership and motivational skills, with 100%

employee retention and four promoted to supervisory positions

. Superior problem-solving and communication skills, both written and

oral

. Proven ability to learn organizational structure and objectives

quickly

. Demonstrated ability to prioritize and manage multiple projects from

initiation to completion, while maintaining commitment to deadlines

. Effectively administered and managed programs such as Worker's

Compensation and the Family Medical Leave Act

. Consistently selected for special customer-service assignments

designed to increase customer satisfaction and retention

. Consistently model high level of integrity, tact and discretion

. Consistently receive exemplary performance appraisals and awards, such

as "Recognition of Service", "Above and Beyond" and "Employee of the

Month" honors, as well as "Customer Satisfaction Certificate of

Appreciation" and the "Extra Effort" Awards

PROFESSIONAL EXPERIENCE

The Census Bureau, Jeffersonville, Indiana September, 2009 -

Present

Work Unit Supervisor, Data Capture Branch January, 2013 -

Present

. Selected to lead the national debut of the "Pathways Program," an

internship program established in 2010 as a result of President Obama's

Executive Order 13562, "Recruiting and Hiring Students and Recent

Graduates"

. Provide effective planning, coordination, support and supervision for all

production projects associated with the scanning of the 2012 Census of

Agriculture and 2012 Economic Census forms for data capture purposes, using

the Kodak i1860 scanner and Kodak ScanPro software, within tight time, cost

and staff allocations, and within established deadlines

. Provide effective motivation, and direction for the production staff;

manage and schedule leave; address conduct, discipline and attendance

issues; manage conflict; track progress and quality of individual

performance, and conduct performance appraisals

. Identify personnel and material needs and issues, and recommend changes

in workflow or modifications of procedures to achieve quality, accelerate

operations, and eliminate staffing problems, or to expedite the work

. Communicate effectively and professionally, both verbally and in writing,

with managers, sponsors, internal and external customers, outside contacts,

and staff

. Monitor and track project progress and performance to ensure schedules

are met, to identify and resolve critical issues, and to ensure production

and quality standards are consistently applied

. Identify customers' concerns, perform the tasks required to resolve

issues accurately and timely, and follow-up as necessary to ensure a

satisfactory resolution

. Coordinate and facilitate the routine operations of the production area

by providing planning and staffing projections, and other resources

necessary to meet project goals

. Maintain employee time and attendance records, using automated payroll

systems (Kronos)

. Review safety requirements and ensure a clean, safe working

environment

Lead Peripheral Equipment Operator, Document Services Branch

August, 2012 - December, 2012

. Led employees in setting up, operating, and ensuring proper

maintenance of Xerox Docutech180 HLC high speed laser printer

. Distributed and balanced workload

. Remained apprised of status and progress of work to ensure scheduled

requirements were met

. Estimated and reported on expected time of completion of the work

. Provided instruction to other employees and provided on-the-job

training, as necessary

. Independently identified and resolved problems caused by substandard

materials, improper machine set-up and/or operation, or procedural

errors

. Operated equipment and inspected materials for substandard items to

assure quality of work

. Observed and made necessary adjustments to operations to ensure smooth

transitions in work flow, with a minimum of downtime

. Maintained controls, records, logs and current equipment

specifications, which provided essential information to supervisors,

scheduling coordinators, sponsors and automated reporting systems

. Informed and instructed operators of procedural changes which may

affect job processing

. Monitored operators to assure proper procedures were being followed

. Maintained equipment logs and records

. Performed routine equipment preventive maintenance

Work Unit Supervisor, Geography Branch May, 2010 -

September, 2011

. Provided effective planning, coordination, and supervision for the

digitizing and geographic coding operations required to evaluate,

enumerate, and process often highly sensitive and confidential data for the

2010 Census, using sophisticated, interactive software and large digital

databases, within extremely rigid deadlines

. Provided effective direction, review, planning and coordination of work;

managed and scheduled leave; addressed conduct, discipline and attendance

issues; tracked progress and quality of individual performance, and

conducted performance appraisals

. Communicated effectively and professionally, both verbally and in

writing, with managers, sponsors, internal and external customers, outside

contacts, and staff

. Monitored and tracked project progress and performance to ensure

schedules were met, to identify and resolve critical issues, and to ensure

production and quality standards were consistently applied

. Identified customer's concerns, performed the tasks required to resolve

issues accurately and timely, and followed-up as necessary to ensure a

satisfactory resolution

. Provided planning and staffing projections, and other resources necessary

to meet project goals

. Maintained employee time and attendance records, using automated payroll

systems (Kronos and JARS)

. Reviewed safety requirements and provided ensured a clean, safe

working environment

Supervisory Assembly Clerk, Decennial Logistics Branch

September, 2009 - May, 2010

. Provided effective planning, coordination, and supervision for the

production of kits used in the 2010 Census enumeration process, including

managing, organizing and estimating resources, monitoring workflow,

establishing and monitoring priorities and deadlines, and identifying and

addressing problems and taking corrective actions necessary to maintain

quality, timeline or budget

. Assured production and quality standards were consistently applied by

tracking and following up on tasks to ensure that appropriate actions

occurred

. Retrieved information from databases or files to use in the preparation

of daily production reports for submission to staff, management and other

supervisors, summarizing daily output, resource distribution, milestones

met, production time and staff days remaining for project accomplishment

The Courier-Journal, Louisville, KY August, 1985 - June,

2007

Special Section Page Designer, Creative Services December, 2005

- June, 2007

. Designed, coordinated, and edited, from initiation to completion,

multiple print advertising products, including layout and

design, selection of editorial material and appropriate graphics, and

writing headlines and cut lines, producing effective final

products promoting the advertiser's message, on time and within budget,

using Adobe Creative Suites and other sophisticated software packages

. Spearheaded redesign and refocus of multiple print advertising

products, increasing special section revenue 15% over previous

year

. Led creative team consisting of writers, artists and photographers in

collaborative brainstorming strategies to develop story

ideas based on current trends, and create effective graphics promoting

the advertiser's message

. Established and maintained job files tracking status and progress of

all projects

Electronic Pre-press Technician, Advertiser Services, Day shift

November 1998 - December, 2005

. Produced print advertising and prepared client material for optimal

reproduction, with strict adherence to customer

specifications, SNAP guidelines, press specifications and industry best

practices, with a superior level of accuracy, efficiency, and attention

to detail

. Optimized logos and design elements for print and web compatibility

. Formulated and implemented archival system for more practical and

efficient storage of images and documents

. Updated databases and prepared documents and graphic elements for

scanning and electronic archiving

Supervisor, Electronic Pre-press, Advertiser Services, Night shift

June, 1993 - November, 1998

. Supervised, motivated, trained and mentored a team of 7-10 pre-press

technicians, maintaining 100% employee retention over

5 years

. Facilitated the transitioning of the Advertiser Services department

into a production department, providing leadership and professional

expertise while implementing training programs and introducing industry

best practices, producing a

highly-qualified, motivated team concerned with achieving the highest

customer satisfaction and retention

. Established department productivity goals designed to increase

employee output and communicate advertising objectives

. Introduced incentive plans motivate employees and to reward highly

performing individuals

. Implemented standard operating procedures and best practices,

increasing over-all efficiency and decreasing waste, successfully

meeting tight scheduling and budgetary concerns

. Facilitated development of procedures designed to increase

productivity while decreasing errors, resulting in a 59% decrease in

customer credits in first quarter of implementation

. Developed in-house manual to educate sales staff and customers on

specifications required for optimum reproduction of

advertising materials

Electronic Pre-press Technician, Advertiser Services, Night shift

June, 1990 - June, 1993

. Produced print advertising and prepared client material for optimal

reproduction, with strict adherence to customer

specifications, press specifications and industry best practices, with a

high level of accuracy, efficiency, and attention to detail

. Paginated daily classified and supplemental advertising sections

utilizing most current technologies, producing effective final products

on time and within budget

Journeyman Printer, Composing Room August, 1985 -

June, 1990

. Served three-year printing apprenticeship, garnering extensive

knowledge on all phases of printing and newspaper production, including

but not limited to proofreading, typography and layout and design,

achieving journeyman status August, 1988

EDUCATION

Bachelor of Science, Indiana University Southeast, New Albany, Indiana

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