Customer Service Manager

Michael Parrish

*** **** **** *****. **********, AL 36067, 334-***-****, *******.*******.****@*****.***

Objective: My objective is to obtain a position where I can utilize my professional skills. I

want to secure a position with a company that concentrates on an overall

development. To work for a company with my innovative personality would be

ideal.

Assets: I’m extremely driven, detailed oriented individual with exceptional analytical

skills, and a proven record of developing strategies. I am seeking a position at an

established company in need of an individual with a desire to use critical thinking

skills to provide solutions for different aspects of the company.

Education: Troy University, Montgomery, AL March 2011- Expected May 2014

Business Management

Auburn University, Montgomery, AL August 2002 - May 2004

Engineering

Wetumpka High School, Wetumpka, AL August 1999 - May 2002

Professional Experience

McKinley, Inc.

Brandy Hitson, 205-***-****

Senior Maintenance Supervisor July 2012 – November 2012

• Responsible for supervising and coordinating activities of workers responsible for

maintaining and repairing physical structures of buildings and maintain grounds.

• Implement creative and cost effective procedures to complete work orders, turns, grounds

keeping, etc.

• Perform walk-through inspections of vacated units, reviewing repair requests,

maintaining after hours and emergency on-call coverage and service and maintain time

and production records.

• Ensured all community buildings were in a clean and orderly condition.

• Diagnosed problems

• Directed other maintenance and grounds staff and contractor services

• Ensured that the physical aspects of the property met the company’s established standards

and applicable laws.

• Performed rotating on-call duties.

• Leader of the properties maintenance team, and expected to lead by example.

• Reported to the Community Manager of the property

Human Resource and Development Institute

James Perry, 334-***-****

Facilities Manager/Fire Safety Officer February 2007 – June 2012

• Oversaw 13 group homes in Montgomery, Enterprise and Dothan areas

• Ensured that all residential group homes were up to state regulations

• Inspected all group homes with the following: fire safety, severe weather, safety

inspection, evacuation plans, first aid kits and proper medical equipment

• Monthly preventive maintenance: fire alarms, fire extinguishers, carbon monoxide

detectors, emergency lights, handicap accessibility, and ensure all appliances are in

working order

• Held regular meetings, and fire safety plans with co-workers and clients

• Ensured all HVAC equipment, plumbing and electrical are working properly

Parrish Air Mechanical Contractors

Mark Parrish, 334-***-****

HVAC/Building Contractor November 2005 – February 2007

• Installed commercial HVAC equipment

• Installed/Repaired boilers, chillers, cooling towers, heat pumps and furnaces

• Installed liquid and suction refrigerant lines and water piping

• Installed control and power wiring, mounted thermostats and powered 1 phase and 3

phase equipment

• Started up units and checked refrigerant pressures to make sure they were accurate

• Installed supply and return grills

• Used heavy equipment such as backhoe and bulldozer

• Poured concrete walls and foundation

• Test and balance

Feldmeier Equipment Montgomery

Richard Angerhofer, 334-***-****

Grinder/Polisher November 2004 – November 2005

• Grinding and polishing tanks and silos

• Installed alcoves and material pipe systems

• Wire welding

• Operated fork lifts and a ten ton crane

• Cleaned tanks with acetone and other chemicals

All Air

Patrick Tyrone, 334-***-****

HVAC January 2003 – November 2004

• Installed commercial and residential HVAC equipment

• Answered service calls

• Ordered equipment necessary for the job

• Installed liquid and suction refrigerant lines

• Control and power wiring and mounted thermostats

• Started up units and checked refrigerant pressures to make sure they were accurate

• Installed supply and return grills

Reference: Richard Angerhofer 256-***-****

James Perry 334-***-****

Brandy Hitson 205-***-****

Chris Pugh 404-***-****

Lane Minor 251-***-****

Skills, Activities & Certification:

Skills: Customer service skills, Telephone skills, Computer skills, Maintenance skills, HVAC,

Plumbing, Electrical, Public speaking/Communication, Auto Cad 200

Activities: Coach Youth Baseball & Youth Football, Golfing, Outdoor activities

Certified: EPA, CPR, CPI, Level 1 Scuba Diver

Contact this candidate