Customer Service Sales
Resume:
Tina Johnson
Moreno Valley, Ca 92553
Cell: 951-***-****
Email: abqw71@r.postjobfree.com
OBJECTIVE
To obtain a clerical position to utilized a keen ability to multitask a variety of challenges and responsibilities.
EXPERIENCE
LV & V Funding- Corona, CA 06/2012 – 01/2013
Dialer
Responsible for high volume outbound calls leaving messages and contacting debtors, skip traced to collect contact data and documented proper systems per customer requirements. Maintained Excel spreadsheets, filed, and assisted where needed.
Mission Inn Hotel and Spa – Riverside, CA 10/2010 – 01/2011
PBX Operator/Seasonal
Operated switchboard and two-way radio to relay incoming, outgoing and interoffice calls and messages. Dispatched maintenance and housekeeping staff to guest rooms as needed. Data entered repairs and other issues regarding the hotel into the Micros Data System. Distributed critical telephone number lists to staff as required. Opened and distributed both interoffice and US mail. Performed general clerical duties including faxing, copying, filing, etc. as needed. Furnished information/phone numbers to callers as requested or made sufficient inquiries necessary to refer the caller to the appropriate personnel, sales or marketing or outside vendor who could provide service.
Select Staffing – Lancaster/Riverside, CA 01/2010 - 06/2010
Program Aide
Provided after school care for The Boys and Girls Club such as, but not limited to: homework (Language Arts and Math), organizing and preparing snacks, coordinated crafts for holidays, facilitated activities such as, promoting Earth Day awareness, playing outdoor games to test agility and endurance (softball, tetherball, and nation ball), motivated good behavior, ensured safety of all children, followed basic first aid if needed, and worked flexible hours to accommodate management and staff.
City of Fontana - Fontana, CA 07/2008 - 01/2010
Community Service Assistant 1
Responsible for after school care of students(K-5th grade) such as, but not limited to: homework(Language Arts and Math), preparing nutritional snacks, coordinating crafts for holidays, facilitated activities such as, promoting Earth day awareness, playing outdoor games to test agility and endurance (softball, tetherball, and nation ball), supervising computer lab, maintained discipline, and effectively communicated with parents.
Sunrise Church – Rialto, CA 06/2009 - 01/2010
Volunteer
Participated in preparing service bulletins, maintained Excel spreadsheets modifying student entries, sorted mail, Xerox copied event flyers, filed alphabetically and numerically and organized donated clothing.
Culligan Water – Las Vegas, NV 03/2005 - 12/2007
Customer Service Rep.
Operated a multi-lined telephone system, provided customer service, resolved customer complaints in a timely manner, scheduled service calls and deliveries, dispatched off route deliveries via Two-way radio, assisted customers review their invoices, processed payments via telephone and in the office, utilized QAD to establish and maintain customer accounts, and generated sales leads to assist sales team increase revenue.
Ultimate Staffing – Las Vegas, NV 12/2004 - 03/2005
Customer Service Rep/Culligan Water
Operated a multi-lined telephone system up to more than 70 calls a day, provided customer service, resolved customer complaints in a timely manner, scheduled service calls and deliveries, dispatched off route deliveries via two-way radio, assisted customers review their invoices, processed payments via telephone and in the office, utilized QAD to establish and maintain customer accounts, and generated sales leads to assist sales team increase revenue.
Kelly Temporary Service – San Bernardino, CA 09/2002 - 11/2003
Lien Release Operator
While assigned at Wells Fargo Home Mortgage accurately data entered Lien Release Deed of Trust and Mortgage information making sure documentation met all state county recorder requirements, mailed documents to appropriate county recorder, searched for homeowner information using microfiche and files, and patiently walked co-workers through installing network printers and assisted where needed.
CCH Incorporated – Torrance, CA 10/2000 - 04/2001
Seasonal Support Technician
Via telephone, effectively helped customers install Prosystemfx tax software on Novell 4.0/5.0, Windows 2000, NT4, 95/98, and Peer to Peer Networks. Also, instructed customers how to set up home printers to print tax documentation.
SPECIAL SKILLS
Ten years of customer service experience including helpdesk and technical support experience specializing in installing software and peripherals, and network printers. Over ten years clerical experience. Type 56wpm, accurate data entry with 9,000 kph, intermediate in Microsoft Word, Excel, Outlook, and some PowerPoint, alpha and numerical filing, answering multi-line telephone systems, interacting with people on all levels, creating correspondence, and a team player . CPR and Microcomputer Professional Certified.
ACHIEVEMENTS
Won sales leads contest twice from Culligan Water, received a B in Medical Terminology, a B in Anatomy and Physiology Lecture class and an A+ in the lab at Chaffey College.
EDUCATION
Chaffey College – Rancho Cucamonga, CA
Liberal Arts, Radiology Program
Universal Training Center - San Bernardino, CA
Microcomputer Repair
El Camino College – Torrance, CA Business Administration
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