Management Human Resources

TRACY GARTON

* ****** ****** ** **.B(Hons); LL.M Cell: 647-***-****

Toronto, ON M3L 0B6 ************@*****.***

EXECUTIVE SUMMARY

Results-oriented, bilingual business executive with over 20 years experience, including 13 years in Senior

Human Resource leadership roles. Experienced in the financial services, high tech, retail, and warehousing

sectors with large, often publically-traded, global organizations. Sound legal and regulatory knowledge

reflecting two law degrees and significant private sector experience. Excellent coaching skills, able to develop

strong teams and sound cross-functional relationships. A true, ethical business partner with a passion for core

values, compliance and for finding win-win solutions. A strategic thinker with very strong business acumen.

Seasoned in project, client and vendor management.

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Change Management Strategic HR and LR

• •

Union avoidance strategies Familiar with OSFI, FCAC, FINTRAC

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Win-win solutions Collective Agreement Chief Negotiator

BUSINESS EXPERIENCE

RYDER INTEGRATED LOGISTICS 2007 – 2013

Director, Human Resources

Provided senior, strategic and operational leadership to the Senior Leaders of this 3PL throughout Canada.

Initiated change management to align major changes with company’s strategic plan . Responsible for

managing strategic internal and external customer initiatives supporting major accounts including; Imperial

Tobacco, Target, American Standard, Pitney Bowes, Hewlett Packard, Callaway Golf, Xerox, and Sears.

Recruited and developed an outstanding team of HR advisors who provided support to local managers and

their teams across Canada:

Built the HR department into a true strategic business partner that responded to the

needs of both internal and external customers and significantly improved employee satisfaction via

increased visibility, accountability, and much needed HR programs

Point of contact and champion for ethics, regulatory compliance, privacy and core

values functions for a publically-traded company

Successfully led complex change management initiatives for several high-profile

clients, including the introduction of robotics in 2 warehouses

Developed effective strategies for start-ups, mergers and acquisitions with a particular

focus on LEAN environments

Provided subject Matter Expertise in union avoidance strategies and successfully lead

a number of emergency responses to union drives

Oversaw the implementation of a variety of health and safety programs including

internal safety audits, business continuity, Violence in the Workplace, Risk Associated Behaviour, and

various training programs for employees and management

Developed, coached, and mentored employees and introduced a popular Employee

Recognition Program

Negotiated collective agreement for the organization’s potential Toys ‘R’ Us account

with the Vancouver Teamsters Union

Conducted annual union vulnerability and employee engagement surveys for all corporate accounts

across Canada and provided detailed findings and recommendations to clients

Oversaw management training and development for specialized areas such as union avoidance,

Advanced Labour Relations, and Leading Change, all to improve the talent pool

Initiated a confidential US warehousing expansion strategy into the US for a leading client

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TRACY GARTON LL.B (HONS); LL.M

Applied creative compensation methodologies in laying the groundwork for many of the

approaches used by the organization across Canada

In conjunction with the Human Rights Commission, oversaw the implementation of a Diversity

Strategy for the company’s Employment Equity program, focusing on analysis, education and awareness.

Facilitated major restructuring initiatives that reduced the number of organizational layers while

increasing the average span of control and accountability for managers

On the strength of Change Management expertise, invited to a global team charged with introducing a

new Performance Management process and Scorecard

Oversaw all local employee communications with particular attention paid to for the crafting of

sensitive messages

CANADA POST 2006 – 2007

Director, Human Performance Management

Responsible for 104 Human Resources professionals providing services to some 11,500 unionized

and non-unionized employees. Directly accountable for sub-departments including Employee

Relations, Health and Safety, Labour Relations, Training and Development, Disability Management,

Employee Engagement, Workforce Planning, Privacy, generalist Benefits administration and Human

Rights.

Provided leadership to the organization on a number of change management related programs,

including a key restructuring initiative, a new Health and Safety system, revisions on the

employment equity program, and the establishment of a new disability management return to

work and accommodation initiative

Introduced a new investigative process to streamline Human Rights investigations

Recruited and provided boarding training for more than 1,000 supervisors,

Restructured the wellness program and led strategic initiatives to improve Employee

Engagement

METRO INC (formerly A&P) 2001

– 2006

Director, Human Resources

Responsible for providing strategic HR leadership to both unionized and non-unionized employees in

areas such as Employee Relations, Health and Safety, Communications, Recruitment and on

boarding, training, disability management, succession planning and talent management and a Return

to Work Centre. Reported directly to Senior VP of HR and responsible for 3,000+ employees

Led the change management of a new warehouse management system (WMS), including

developing the communication plan and corresponding communication documents, oversaw the

training of all employees on the new IT system, and monitored the respective performance

management processes to ensure, track and monitor success of the implementation

Led and oversaw the development of a number of successful training initiatives, including

Harassment Training (in conjunction with the CAW), and substance abuse training for supervisors

and managers

Introduced and co-chaired a Health and Welfare Committee with the bargaining unit and

oversaw the creation of effective processes for managing substance abuse

Oversaw the development of action plans following the administration of a Gallup Employee

Engagement survey

Provided strategic HR support in the start-up of a new warehouse and provided change

management leadership in the introduction of a new Time and Attendance system (Kronos)

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TRACY GARTON LL.B (HONS); LL.M

Provided leadership in the development of a prototype ‘Return to Work Centre’ that turned a

profit on both the NEER statement and the work performed at the Centre (reflecting a cost benefit

of between $5-$10 million over 5 years)

Oversaw the development of a specialized Attendance Program and the introduction of a 4

day, compressed workweek for salaried personnel

Trained on GRID (psychological leadership profiling)

EXPERTECH NETWORK INSTALLATION (Bell Canada) 2000 – 2001

Director, Industrial Relations

Member of the Executive Team, reporting directly into the CEO, provided strategic leadership for all

aspects of labour relations, including second stage grievances and arbitrations for Canada, Australia

and the USA

Chief Negotiator (in French and English) on 2 collective agreements with CEP and CUCW

Provided strategic leadership for acquisition of Nortel Networks employees via the Asset

Purchase Agreement and employee integration into the Bell culture.

Assisted in the development of a Mirror Pension Plan

Led a project to successfully decertify 2 bargaining units

Consignia (Alliance & Leicester Comm. Bank and National Savings Bank) UK 1990– 1999

Consignia is one of the largest network organizations in Great Britain providing Postal, Financial,

Licensing and Travel services through over 11,800 branches

Branch Manager (3 years)

Assistant Branch Manager (1 year)

Counter Clerk (Teller) (5 years)

As Manager of one of the larger branches in the north of England, successfully improved

Branch profits, improved staff moral and employee relations, and reduced actual and perceived

wait times for customers. Improvements made headlines in the local paper.

Teller at several large branches throughout the north of England. Concentration was on

accuracy and efficiency. Often worked in the business banking department dealing with large

sums of money and conducting transactions with high security money carriage firms (Securicor,

Brinks, etc)

Developed familiarity with Governance provisions such as money laundering and anti-

terrorism financing

EDUCATION

LL.M Employment (Labour) Law University of Central Lancashire, UK 1999

LL.B (Hons) Law and Languages University of Central Lancashire, UK 1996

Université de Paris

Le Droit Civil (French Civil Law) 1994-1995

A Levels South Cheshire College, UK 1992

Diplôme d’études secondaires École secondaire Beaconsfield (Quebec) 1984-1989

VOLUNTEER EXPERIENCE / INTERESTS

Currently preparing to write the New York Bar examination

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TRACY GARTON LL.B (HONS); LL.M

United Way - Chair of Greater Toronto Area campaigns whilst at Canada Post – 2005)

Travel, gym, skiing, cake decorating, public speaking, swimming, snorkeling

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