Customer Service Representative
Resume:
LUETISHIA COX
Box Springs, GA **801
************@*****.***
JOB OBJECTIVE: an opportunity in a professional organization that provides
challenge, recognition, reward, and upward mobility for sustained superior
performance
HIGHLIGHT OF QUALIFICATIONS
LEADERSHIP
. Ability to maintain confidentiality to any sensitive information
. Facilitation and presentation skills
. Excellent leadership/decision making and follow up skills
. Excellent analytical and problem solving skills
. Detailed oriented with strong organizational and planning skills
. Developed, managed, and assigned tasks appropriately to ensure the
cleanliness of the site.
. Implemented non-discriminatory related management skills while
training, and motivating
. Train new employees in customer relations
. Possess computer skills (Microsoft Word, Excel, Outlook and Intranet)
with the ability to learn systems and operations topics on an as-
needed basis
COMMUNICATION
. Excellent interpersonal, and oral/written communication skills
. Built and maintain business relationship with clients by providing
prompt and accurate service so as to promote customer loyalty
CUSTOMER SERVICE
. Promoted excellent services and resolved customer complaints in a
timely, professional manner
. Developed a positive and professional relationship with all suppliers
. Ensures delivery of excellent customer service through fast and
accurate processing of orders, communication, and coordinating with
other departments to resolve inquires
. Performs all duties and responsibilities in a timely and effective
manner in accordance with established company policies to achieve the
overall objectives of the position
EDUCATION
Strayer University Master of Accountancy (expected to graduate
2014)
University of Phoenix Master of Business Administration (2010)
University of Phoenix Bachelor of Science in Business
Management (2008)
Owens Community College Associate Degree of Applied Business in
Accounting (2005)
Columbus Technical College Certified Life Health Insurance
Specialist (2008)
PROFESSIONAL EXPERIENCE
Waiter, B. Merrells, Columbus, GA: October 2011 to August 2012
Customer Service Representative, Aflac, Columbus, GA: August 2007 to August
2011
Remittance Processor, Manpower, Columbus, GA: June 2007-August 2007
Tax Preparer, Premier Plus, Columbus, GA: November 2006-April 2007
Waiter, Logan's Roadhouse, Columbus, GA: April 2006- June 2007
Shift Supervisor, Lonestar Steakhouse, Toledo, OH: May 2005-March 2006
Tax Preparer, Jackson Hewitt, Toledo, OH: November 2004- April 2005
Lead Cashier, Kroger, Toledo, OH: May 2001- December 2001
Shift Supervisor, Wendy's, Toledo, OH: July 1999- October 2000
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