Customer Service Sales

Kavita Mohinani

**/** **** ******, ********* ****

Phone: 045******* Email: *********@*******.***

Key Strengths

. Experience in customer service including face to face, e-mail and

telephone services

. Proven capacity to relate well to clients and provide courteous,

professional and timely service

. Demonstrated ability to work either independently or part of a dynamic

team

. Excellent time management, planning and coordinating ability, with an

eye to detail

. Able to follow complex procedures and work flows, methodically and

systematically

. Outstanding written and verbal communication acquired via customer

service work

. Excellent interpersonal qualities with the ability to liaise and

consult with people at all levels

. High level computer skills including Microsoft Suite, Outlook

Professional Experience

Department of Human Services, Office of Housing - November 2012 - Present

Customer Service Officer / Administrator

. First point of contact for tenants in public housing around Victoria

in relation to housing and associated enquiries

. Undertaking a range of administrative functions associated with the

delivery of call centre services

. Liaise with tenants, housing office staff, and agencies to ensure the

timely delivery of information

. Assisting tenants and others by telephone and other channels of

communication with their inquiries by, questioning, assessing the

client need and adhoc recording of enquiries

. Answering enquiries and explaining procedures and operational policies

to clients

Telstra Service Recovery Group, Reception - February 2011 till August 2012

Customer Service Consultant / Receptionist (Telstra Consumer and Complaints

Department) Service Recovery Group

. First point of contact for customers calling to lodge a complaint and

enquiries regarding their accounts.

. Transferring customers to relevant case manager as well as handling

sensitive information provided by customers.

. Data entry and use of programs such as the Microsoft Office Suite,

Outlook and Telstra's internal systems

Woolworths - November 2007 till January 2011

Customer Service Representative / Retail (Customer Facing)

. Dealing with customer complaints and refunds

. Providing excellent customer service

. Self Serve Assistant

. Merchandise stock according to company guidelines

. Experience in supermarket store operations

. Handling the store register

. Inventory control

. Stock Replenishment

Customer Select Marketing Melbourne - June 2007 till October 2007

Customer Service Sales Consultant

. Achieving and exceeding targets set by the management

. Calling customers and setting appointments

. Team work-able to help colleagues

Skills and Abilities:

. Can work efficiently under stress and can handle situations

. Ambitious, responsible, and trustworthy

. Ability to handle multiple tasks and solve customer queries

efficiently

. Possess good sales and customer service skills

. Typing speed - 45WPM

Achievements:

. Customer Service Award

. Work Shops and Customer Service Recognition

Education and Training:

. Pune University - Graduate/Bachelor Degree in Arts

. Certificate Course in Microsoft Office

. Box hill Tafe - Certificate Course in Business Management

. Diploma in International Travel & Tourism Management

References:

References will be provided on request

Contact this candidate