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Network Support

Location:
Lake Zurich, IL, 60047
Posted:
March 27, 2013

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Resume:

Karthik Ramachandran 847-***-****

*** ******* **** **.

**********@*****.***

Lake Zurich, IL 60047

Summary

A highly skilled and motivated IT support professional with a proven track

record of providing technical and helpdesk support. Extensive experiences

working with clients and colleagues to help resolve complex technical IT

issues. Possessing excellent communication skill with the client, natural

problem solving, analytical skills, and able to contribute to the

development of best practice procedures and policies within a company.

Education

February 2014 Keller Graduate of Management Schaumburg, IL

Master of Business Administration in Information Technology

Bachelors of Science in Network & Communications Management GPA 3.5/4.0

Associate of Applied Science in Network System Administration GPA 3.6/4.0

Skills

. Cisco Academy in Network Fundamental, Routing protocol, LAN switching

and Wireless, and Accessing the WAN.

. Experienced with fixing and troubleshooting computers, printers,

routers, and modems

. Experienced with Windows Shell and Linux Scripting platforms and

system security

. Experienced with VoIP, Wireless Communications, converged and network

design

. Experienced with Windows 95, 98, NT, 2000, 2003, 2008, XP, Vista, 7

. Used Norton, Microsoft Office suite, VMware, Cisco IOS, Remote

Desktop, Adobe, Dreamweaver, Nero suite, SharePoint, Outlook, Lotus

Notes, Ghost Imaging, VPN

Experiences:

Nielsen IT Support Specialist November 26, 2012-

Current

A3 Solutions Contractor

. Ability to image, support, and install Windows XP and 2007

. Provide remote support to end users in the company

. Demonstrate network support when network fails

. Configure Blackberries and iPhones email accounts

. Change hardware in desktop or laptop when user request

Electro-Motive Diesel IT Support Specialist January 2, 2012-

October 5, 2012

Sterling Engineering Contractor

. Ability to solve network troubleshooting and installation, PC network

configuration,

operating systems and browser related issues

. Provides remote and on-site support to all end users and record issues

in company system

Access Media 3 Network Technician March 7,

2011- December 29, 2011

. Analyzed and solved connectivity issues of Cisco switches and Linksys

router

. Configured and Installed Adtrans VoIP for each customer

. Verified Cisco and Adtrans issue was resolved on the customer's behalf

. Disconnected Cisco switch and Linksys router of each customer



Contact this candidate