Karthik Ramachandran 847-***-****
**********@*****.***
Lake Zurich, IL 60047
Summary
A highly skilled and motivated IT support professional with a proven track
record of providing technical and helpdesk support. Extensive experiences
working with clients and colleagues to help resolve complex technical IT
issues. Possessing excellent communication skill with the client, natural
problem solving, analytical skills, and able to contribute to the
development of best practice procedures and policies within a company.
Education
February 2014 Keller Graduate of Management Schaumburg, IL
Master of Business Administration in Information Technology
Bachelors of Science in Network & Communications Management GPA 3.5/4.0
Associate of Applied Science in Network System Administration GPA 3.6/4.0
Skills
. Cisco Academy in Network Fundamental, Routing protocol, LAN switching
and Wireless, and Accessing the WAN.
. Experienced with fixing and troubleshooting computers, printers,
routers, and modems
. Experienced with Windows Shell and Linux Scripting platforms and
system security
. Experienced with VoIP, Wireless Communications, converged and network
design
. Experienced with Windows 95, 98, NT, 2000, 2003, 2008, XP, Vista, 7
. Used Norton, Microsoft Office suite, VMware, Cisco IOS, Remote
Desktop, Adobe, Dreamweaver, Nero suite, SharePoint, Outlook, Lotus
Notes, Ghost Imaging, VPN
Experiences:
Nielsen IT Support Specialist November 26, 2012-
Current
A3 Solutions Contractor
. Ability to image, support, and install Windows XP and 2007
. Provide remote support to end users in the company
. Demonstrate network support when network fails
. Configure Blackberries and iPhones email accounts
. Change hardware in desktop or laptop when user request
Electro-Motive Diesel IT Support Specialist January 2, 2012-
October 5, 2012
Sterling Engineering Contractor
. Ability to solve network troubleshooting and installation, PC network
configuration,
operating systems and browser related issues
. Provides remote and on-site support to all end users and record issues
in company system
Access Media 3 Network Technician March 7,
2011- December 29, 2011
. Analyzed and solved connectivity issues of Cisco switches and Linksys
router
. Configured and Installed Adtrans VoIP for each customer
. Verified Cisco and Adtrans issue was resolved on the customer's behalf
. Disconnected Cisco switch and Linksys router of each customer