Customer Service Representative

FAGAEE P. T IG I LAU

**** *. ***** * *. #*

Harbor City, Ca. 90710

Ph# 310-***-****

********@*****.***

Objective:

To secure an opportunity with a stable and reputable fi rm in a position that utilizes

my customer service, clerical and general office skills.

Qualifications:

• H ighly organized and a detail oriented individual with exceptional follow

t hrough.

• E ffective verbal and writ ten communication skills.

• A bility to meet deadlines and handle multiple tasks.

• A ble to work productively with management and co-workers.

Experience:

E SPN ZONE

(Aug. 2010 – Dec. 2011)

Data Ent ry/Customer Service/Accountant

• Collected and controlled $1,500-$80,000 in daily revenue

• Issued over $11,000 daily and balanced with 100% accuracy at the end of the shift

• Operated M icros Restaurant POS System to ensure workplace efficiency

• Provided i temized receipts to customers with concerns or requests

• Replenished over 14 banks of $300 or more daily

• Completed deposit slips for bank drops ranging from $1,500-$30,000 cash daily and

catering checks ranging from $1,000-$200,000 daily

• Conducted inventory on cashier supplies and re-ordered when supplies were low

• Assisted with over 100-200 credit card t ransactions daily

• Operated computerized cash register

• Created financial reports showing revenue sales balanced with cash and credit on

hand

• Presented financial reports to over 40 individuals quarterly

• Served up to 300 customers daily

ACS CORPORAT IO N

(Sept. 2005 - January 2009)

Data Ent ry/Customer Service

• Look over student loans and consolidate all the lenders into one application.

• Enter student information daily into the system.

• A nswered up to 30 calls daily in a 5 line phone system.

N CS PEARSON

(Sept. 2002 - January 2003)

Office Admin/Data Ent ry

• Assist Federalized airports within the U.S. on hired employees test scores,

i nterviews and oral tests.

• Organize assessment center for testing

ST. GEORGE D ISTR IB U T ION

( March 2000 - January 2002)

Customer Service/Data Ent ry

• Oversee of freight arrival from various vendors(local and national) into the port of

Los Angeles to i ts final destination.

• Create all required documentation for shipping and receiving. Manifest, Bill of

L ading,

• Packing Slips, Purchase Orders, Packing List and Pick-Ticket.

• Maintain routing instructions and guidelines provided by various vendors.

• Coordinate with warehouse staff to ensure that shipments are completed accurately

and in a t imely manner.

• Maintain distr ibution spreadsheets, manage inventory, create and update product

codes and provide a high efficient and professional customer service.

D H L WORLDW I D E EXPRESS

(Aug. 1989 - Arpil 1996)

Data Ent ry

• Collect and input international data and code airbills designated to leave U.S. to

overseas ter ri tory and foreign soils.

• Maintain and file daily logs in chronological and alphabetical order. Act as

receptionist utilizing phone lines and customer service representative to walk-in

customers.

• Act as lead person in place of absent supervisor. Fully responsible in confirming

t hose employees have completely input all data correctly and accurately in a t imely

manner that meets deadlines.

• Compile, batch and input employee timesheets using DOS system

E DUCAT ION :

GRADUATE FROM CARSON H IGH SCHOOL

1987 GRADUATE FROM BRYMAN COLLEGE

CERTIFICATE I N MED ICAL ASSISTANT

SKILLS:

W indows 7, Windows Vista

M icrosoft Office Suite: Word, Excel, Outlook,

Type 50 WPM, 10-key by touch

Experienced with email, internet, scan/copy/fax machine usage

I N TERESTS:

Volleyball, Softball, Reading and Music

Community Outreach through Church activities.

A dminister, planned and directed Youth girls team activities.

Contact this candidate