Customer Service Administrative Assistant

Pamela A. Summers

**** ** ***

Stockdale, TX ****0

210-***-**** (cell)

************@*****.***

Objective:

To secure a position within a fast paced environment where I would be able to utilize my skills to become an asset to the company.

Skills:

Detail oriented Active TS/SCI Security Clearance

Typing 60 wpm Document Control

Dependable 10-key data entry skills

Executive Administration 10-20 line switchboard

Excellent Communication Skills Advanced Microsoft Office

Job Experience:

March 2010 – present

Southwest Research Institute

Administrative Assistant – Provide general administrative support for the department director. Responsibilities include but are not limited to: editing, formatting and routing monthly reports; complete check and reimbursement requests; organize executive lunches and special eventgatherings; organize travel arrangements for executives; responsible for maintaining classified documents. Responsible for the inventory and ordering of all office supplies and furniture. Also responsible for granting and maintaining security access for 160 employees. Provide quality customer service to clients, customers and fellow employees.

July 2008 – October 2009 ADESA Auto Auction – San Antonio, TX

Data Entry Clerk – entering vehicle specific information such as vehicle identification number, make model and year into the system in a timely manner. Also provided support for the company receptionist which involved greeting customers in person and directing in-coming calls from customers and corporate personnel to the appropriate person/department.

Fleet/Lease Administrator – Inside Account Coordinator responsible for numerous banks andagents. Offered quality customer service by providing prompt resolution of issues and concerns. Responsible for various time-sensitive reports using Excel spreadsheets and PowerPoint.

Jan 2008 – June 2008 Chicken Express – Seguin, TX

Cashier/Food Prep - Responsibilities included serving customers both at the counter and in the drive-thru lane, food preparation, distribution and daily clean-up.

Dec 2004 – May 2006 CDG Management – Seguin, TX

Telemarketing Representative - Completed outgoing cold calls for sales of various products.

Education:

Graduated May, 2007 from La Vernia High School

Attended San Antonio College for two semesters, and hope to get my Associate's Degree in Business Administration soon.

Reference:

References are available upon request.

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