Shipping & Receiving Clerk

ALICE FOULKS

***** ******** *****, ***. **** Warren, MI 48903 313-***-**** ********@*****.***

TRANSPORTATION/LOGISTICS

SHIPPING/RECEIVING CLERK/SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

• Versatile transportation professional with diverse experience in shipping, receiving, customer service, data entry, and supervising office operations.

• Astute, able to process information, interpret routing guides, and follow procedures.

• Outstanding work ethics; dependable, detail-oriented, and persistent; excellent time management, planning, and organizational talents; works well under pressure.

• Exemplary team player and Customer Service Representative with superb interpersonal abilities to interact with vendors, staff, and management.

• Proficient in Microsoft Word, and Excel; familiar with Barcode Reader technology, office equipment, and multi-line switchboards; types 50 w.p.m.

• Skilled in AS400, QAD, MAS 90, BASE 2, and Ford Direct Data Link (DDL) and Smart systems.

RELEVANT EXPERIENCE

SHIPPING/RECEIVING CLERK:

• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.

• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

• Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.

• Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

• Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

• Requisition and store shipping materials and supplies to maintain inventory of stock.

• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

• Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.

• Perform data entry using AS400, QAD, MAS 90, BASE 2, SAP, and Ford DDL and Smart systems.

• Created shipping documents and sent Advance Shipping Notifications (ASN).

ALICE FOULKS Page 2 of 2

RELEVANT EXPERIENCE (Continued)

SHIPPING SUPERVISOR:

• Managed Hi-Lo drivers and supervised 100 employees to ensure daily production goals were obtained.

• Input data into computer and created shipping documents using AS400, BASE 2, and company’s transportation/logistics system, including Ford DDL and Chrysler Smart Systems.

• Ordered material from suppliers; reconciled inventory and generated daily reports.

CUSTOMER SERVICE REPRESENTATIVE:

• Performed clerical duties, including answering multi-line phones, screening calls, and greeting visitors.

• Trained and mentored employees.

• Composed letters and created e-mails.

• Scheduled transportation; assisted walk-ins and answered phone inquiries.

• Produced Excel spreadsheets and Word documents.

WORK HISTORY

SHIPPING CLERK 2011-Present

FAURECIA INTERIOR SYSTEM Fraser, MI

CUSTOMER SERVICE REPRESENTATIVE 2010-2011

CITY OF DETROIT Detroit, MI

SHIPPING & RECEIVING CLERK 2008-2009

W-INDUSTRIES Detroit, MI

SHIPPING & RECEIVING CLERK 2004-2008

QUALITY METALCRAFT Livonia, MI

SHIPPING SUPERVISOR 2003-2004

SMW AUTOMOTIVE Warren, MI

PRODUCTION SUPERVISOR/HR CLERK/EQUIPMENT ATTENDANT 1992-2003

COLLINS & AIKMAN PLASTICS St. Joseph, MI

EDUCATION

Coursework in Liberal Arts Studies, MERCY COLLEGE, Detroit, MI

Secretarial Science Coursework, CAMBRIDGE BUSINESS SCHOOL, Detroit, MI

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