Customer Service Manager

Neal Hayes

*** ******** **. ***** ****, CA *****

c. 949-***-****

************@*****.***

OBJECTIVE:

To secure a position within an institution or professional

organization where I can further my career by applying my education and

experience in business, customer service, and sales, while contributing to

the growth of the company as well as my own.

PROFILE SUMMARY:

A recent college graduate who is highly motivated and a fast

learner. Able

to work independently or collaborate with others within a team

environment. Professional experience has demonstrated the ability to work

effectively on specific projects, as well as, possessing unique problem

solving skills. When given the opportunity, has proven to be a successful

leader, resulting in measurable achievements. Keenly analytical and

enjoys demanding projects and extensive research.

WORK HISTORY:

C.H.A.S.E LLC Dickson, TN

5/03-4/06 & 06/11-5/12

Assistant Operations Manager(5/03-4/06) / Consultant(6/11-5/12)

Assisted with the operations of this national drug/alcohol and back ground

testing company.

Clients primarily consisted of fortune 1000 oil and gas corporations and

unions.

. Assisted with design of company website and regularly performed

technical updates

. Maintain company data base management as needed

. Assist with implementation of new policies and procedures

. Help craft and implement a background checking system compliant with

federal regulations

. Maintain "chain of custody" for government compliance documentation

and reports

. Conduct extensive logistics research for providing mobile testing

units nationally

. Responsible for setting up mobile units for testing on site and

training personnel

. Perform client employment verifications and back ground checks

. Work with sales and marketing as needed

Project Independence Costa Mesa, CA

5/07-8/09

Case Manager/Client Advocate

Began working as an intern at this non-profit agency working with disabled

clients preparing and placing

them in a contract work environment with local employers.

. Determine skill level of each client to determine related job

abilities

. Accompany clients on job sites to insure their integration into job

position

. Assist with on-the-job training for each client in their respective

work environment

. Act as liaison with employer regarding expectations of each clients

job performance

. Provide excellent problem solving between clients and employers

determining equitable

solutions for both parties while maintaining a positive outlook on

behalf of clients

. Plan and lead various field trips for clients i.e. ball games,

cruises, entertainment parks

. Maintain a heavy workload of detailed documentation for each client's

job history

EDUCATION:

B.A. Degree - Business and Leadership GPA 3.82

Spring 2011

Concordia University Irvine, CA.

A.A. - Human Services GPA 3.84 (Phi Theta Kappa)

Fall 2009

Saddleback College Mission Viejo, CA

M.S.- Accounting In Progress

Kaplan University

SKILLS: Microsoft Office, Word, Excel, Access

MEMBERSHIPS/ACTIVITIES: Current member of Toast Masters, Volunteer -

Fairview Developmental Center

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