Human Resources Manager

Jeffrey McClory

Human Resources. Talent Development. Results.

***** ******** *** *********, ** 37932 ****.*******@*******.*** 865-***-****

Human Resources Professional

Accomplished Human Resources manager with proven success managing complex human

resources in a national, multi-location setting. Experience with developing innovative and

highly effective processes that positively impact corporate productivity and provide a solid

foundation for operational excellence.

Leadership Profile – A dynamic team-building strategist, creating balanced, functional, and

knowledgeable teams that achieve high levels of productivity, quality, and efficiency.

Relentlessly promotes a culture of excellence that consistently reduces turnover, cultivating long-

term solutions that lead to strong bottom line gains.

Professional Summary

• Human Resources • Benefit Administration • Policy Development

• Team Building • Succession Planning • Process Analysis

• Workforce Development • Compensation Analysis • Operations Management

Professional Experience

Radio Systems Corporation Knoxville, TN

Human Resources Director (Talent Development Manager for North America) 2010 – Present

Providing highly effective human resource management for over 500 employees spanning

multiple facilities and offices in the North American region.

• Successfully manage human resources to continuously reduce costs, build productive teams, and

increase employee utilization

• Improved turnover rate from 20% to 9.9% in Call Center department through effective team building

• Streamlined corporate hiring approval process from 31 days to 11 by strategically working with

multiple departments to reduce redundancies and increase time for talent search and acquisition

• Planned, analyzed, and implemented new health insurance benefit plan that increased coverage and

lowered company costs while meeting high quality standards

• Effectively managed Learning Development and Associate Engagement platforms, consistently

surpassing goals leading to a highly trained and motivated workforce

Arkansas Blue Cross Blue Shield Little Rock, AR

Claims Adjuster 2009 – 2010

Worked with clients and key staff to interpret benefits and efficiently adjudicate claims

• Leveraged advanced claims and insurance knowledge to intercept and report fraudulent claims

Consumer Education Group Fort Wayne, IN

Operations Manager 2003 – 2008

Directed human resources and operations resulting in 12% reduction in operating costs

• Increased sales 17% through strategic planning and reorganization of business operations

Education

Masters of Human Resource Development Indiana State University, Terre Haute, IN

Bachelor of Business Management Indiana University - Purdue University, Fort Wayne, IN

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