Manager Customer Service

Rebecca Sue Barbee

*** ****** **, ********* ****, TN 37760 Cell 865-***-**** Email *************@*****.***

OBJECTIVE

Seeking a management position with a progressive company where I can utilize my organizational, leadership, human resource, and team-building skills.

PROFESSIONAL EXPERIENCE

State of Tennessee

SAT Coordinator - July 2011 to Present

Position summary: Performed clerical work exercising initiative and judgment in making decisions for services for children in state custody.

Essential Functions:

Specialized office functions which may relate to claims forms, such as reviewing claims computations, posting payments, reviewing and approving licenses, and other related functions.

Maintained and supervised the maintenance of a wide variety of fiscal records; reviews payrolls, computations, vouchers and requisitions to verify tabulations for accuracy and completeness.

Office manager for an organizational unit; assign, train, supervise and review the work of a group of subordinates. Relieve supervisor of administrative details such as interviewing, explaining departmental procedures, interpreting rules and regulations, taking appropriate actions, initiating correspondence, preparing reports, assembling budget data, and performing other similar work as necessary.

Performed duties, such as time management, screening, scheduling, making travel arrangements, and reviewing and distributing mail; may perform a minimal amount of typing; may interview prospective clerical personnel.

Cherokee Health Systems

Access Coordinator - August 2010 to June 2011

Position summary: Provides patient assistance to accessing services that best meet the healthcare needs of the individual.

Essential Functions:

Utilized professional customer service skills to evaluate patient healthcare needs at locations closest to the patient.

Verified medical insurance coverage verifies income to check for qualification of the sliding fee discount and/or other safety net programs; Primary Care Provider assignment; co-pays/deductibles and enters this information into the computer.

Scheduled appointments and provide reminders of first time appointments.

Entered initial demographics, insurance information, and emergency contact information into system.

Provided site with initial screening information prior to initial visit.

Advised patients of pertinent clinic programs that are appropriate based on their identified healthcare needs.

Provided patients information regarding social service agencies and educated on clinic policies as appropriate.

XLHealth Medicare Health Support, Pilot Program

Health Services Assistant /Administrative Assistant - October 2007 to April 2008

Position summary: Provide administrative support to the Program Manager and Care Managers in assigned Market.

Essential Functions:

Executed administrative responsibilities including greeting patient, family and visitors

Managed patient appointments for either a home or office for 4 different locations, assessment/visit, including confirmation calls and letters

Scheduled pharmacy and pedorthist consultations and coordinate participants to see them along with care managers

Arranged meetings, and coordinate agendas and materials in preparation for regular and special meetings

Served as initial point of contact for the market to route incoming calls to appropriate staff

Recorded and delivered messages accurately and timely

Telephonically communicated and engaged members into the programs by effectively building trust and credibility

Processed expense reports for office operations as needed

Assessed office needs and interacts with the landlord for intervention as directed

CSA, State of Tennessee Administrative Specialist Assistant II and III, Clerk 3 - July 2002-September 2007

Position Summary: Provided effective operational assistance to Health Unit and track identified services for 1400 plus children in state custody.

Essential Functions:

Employee development and training

Information compilation and dissemination for 1400 plus children in state custody

Resolved unpaid medical bills for children in state custody

Records management including prepares, checks, and review records

Transcribed dictation for Psychologist’s Clinical Evaluations and staff meetings

Determined services needed for 1400 plus children in state custody and notifies case manager for services and emails monthly reminders

Supported the procedure established to track EPSD&T medical and dental services along with follow up services for all children in state custody

Provided clerical functions to all Health Unit staff including assisting in information and communication flow

Completed TennCare enrollment form when child enters state custody, assigned a PCP, and notified TennCare Select of child’s entry into DCS’ custody.

KVAT Food Stores, INC. LaFollette, TN Office Manager/Human Resource Mgr- April 1990-June 2002

Position Summary: Administrative support to store manager along with all office functions, supervise over 100 employees on rules and regulations.

Essential functions:

Written/verbal warnings, educating on policies and procedures,

Maintained and monitored executive office records, files and logs

Interpreted and explained complex district and organizational policies, rules, and regulations in response to requests, or refer inquiries as appropriate

Maintained employee records including time cards, payroll, evaluations

Accounts payable and receivable

Staffing and Training

OSHA and safety measures training according to laws and policies

Monitored time cards for lunches, breaks, and age limitation due to laws and regulations

Researched, compiled and analyzed data for reports including Inventory computations

Banking deposits and drafts up to $40,000 daily

Ordered supplies for all departments

EDUCATION

Major: Business/Human Resources & Management

Tusculum College -11/2011 to present (completion date Sept 2013)

Walter State Community College 1/2009 to 12/2011 Business A.S.

Tennessee Technology Center, Caryville, TN- 30 hours in Beginning Office 2000-Certified

Tennessee Technology Center, Caryville, TN- 30 hours in Microsoft Excel- Certified

Career and Technical Center, Clinton, TN -30 hours in Microsoft Word- Certified

Graduated from Campbell County HS

KEY ACCOMPLISHMENTS

Created a spreadsheet for the daily/weekly sales for 7 departments including profit percentages

Prepared Educational training using Power Point and presented to all new employees for the State of Tennessee

Developed office supply ordering procedure and maintained supplies including weekly Inventory spreadsheet

Implemented restructuring the workflow for office managers for KVAT Food Stores, Inc

Professional competent in Excel, Word Perfect, Office Suite, Access, PowerPoint, Outlook, and Database software

Contact this candidate