Customer Service Management

Ankit Tuli

Mobile: +91-981*******

E-Mail: *********@*****.***

Looking for opportunity to work professionally in an organization where the job demands are

challenging and which gives me a platform to apply my financial knowledge & acumen for

contributing to the attainment of organizational goals.

SNAPSHOT

A result oriented professional with 3 years of experience in Finance & Accounts.

Currently working with Genpact as a PD (Process Developer) in Finance & Accounting Process.

TRAINING & DEVELOPMENT/ TEAM MANAGEMENT

Monitoring a team of associates, thereby ensuring optimum performance.

Monitoring numbers and achieving the targets on a daily, weekly & monthly basis in adherence to the

pre-set standards.

PROCESS MANAGEMENT & OPERATIONS MANAGEMENT

Monitoring overall functioning of processes, identifying improvement areas and implementing them as &

when required.

Solving all the disputed invoices. Managed Supplier’s Queries directly through calls and e-mails.

Working on process improvement to bring the accuracy level to 100%.

CUSTOMER SUPPORT

Managing customer service operations for rendering and achieving quality services.

Responsible for resolving customer complaints on performance bottlenecks.

Providing value added customer services by attending customer queries and issues.

Customer grievance for superior customer service.

SAP KNOWLEDGE

Financial Accounting:

Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting

Keys.

Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges.

Defining Interest Calculation Types, Defining Reference interest rates, Assigning Accounts for

Automatic Posting for Interest Calculations.

Settings for foreign currency valuation (fluctuations in exchange rates).

Creation of Customer/Vendor Accounts Groups, Number Ranges, and Customer/ Vendor Masters

Creation.

Configuring Automatic Payment Program and Dunning for Vendors/Customers.

Configuring Input/output Tax and Withholding Tax.

Asset Management

Configuring Chart of Depreciation, Depreciation Areas and Depreciation Keys.

Creation of Asset Classes, Asset Number Ranges, Account Determination, and related setting.

Managing acquisition of new asset with Asset Under Construction (AUC) and settlement of the same

to final asset.

Transferring APC Values.

Maintaining Group and Low Valued Assets.

ORGANISATIONAL DETAILS

Since August’10 at Genpact., gurgaon in

Finance & Accounting Process (SAP -FI)

Key Deliverables:

Invoice Processing & Query Resolution.

Cash Journal and SAP Bank Configuration and updation.

Resolving configuration and End user issues in the areas of GL, AP & AA.

Creation and maintenance of Vendor, Assets Master Data.

Creation of GL accounts.

Special GL transactions, Vendor Down payments.

Training the Endusers and New Hires in process with SAP FICO activities.

Preparation of process maps and SOP and validate them and taking customer approval to use it for

future reference.

Working on In System hold and resolving issues with the buyers and suppliers.

Ensuring Timely Reconciliations of Employee Travel Advances

Taking huddles at regular intervals to control the direction of the team.

Involved in reporting issues to client, attending conference calls, and sending daily production reports to

the client.

Vendor Reconciliation.

Vendor weekly payment & Check remittance.

Weekly/Monthly Process review with the client.

Key Highlights:

Star of the Year award for 2012.

3 Bronze awards for performance.

Was part of transitioning team.

2 lean ideas implemented.

Lean catalyst for the team.

From Sept‘09 to Mar ’10 at N.H. Jain & Co. (C A), Delhi as Accountant

Key Deliverables:

Tally Entry Recording & Data Analyses

Accounts Payable

Bank Reconciliation

Preparation of Cash Voucher and Bank payment.

Preparation of Journal Vouchers.

Recording and verification of Purchase bills.

Preparation of Sales Invoices.

Preparation of monthly reports about the position of Sundry Debtors and Creditors.

Reconciliation of Bank Statements

From Jun ‘07 to Dec ’08 ICICI Prudential as Unit Manager

Roles and Responsibilities

Liaising with 25 advisors and directing them in the attainment of targets and generating revenue.

Preparing MIS.

Organising training and other motivational activities.

Key Highlights

Played a vital role in identifying as well as digging out new business prospects.

Instrumental in carrying out various promotional activities with advisors.

Won the career launcher contest of recruitment.

EDUCATION

Trained and certified in SAP FI by ATOS (earlier known Siemens) in January 2013.

MBA from MDU in 2007.

B.Com from MDU in 2005.

12th from C.B.S.E, in 2002.

10th from C.B.S.E, in 2000.

TRAININGS

Attended trainings on:

Information Protection.

Business Ethics

SOX & Compliance

Effective Communication Skills

Emerging Excellence

Lean

Personality Development

Email Writing Skills

ITS SKILLS

Proficient with Accounting Software – SAP, MS Office and Internet Applications.

PERSONAL DETAILS

16th July, 1984

Date of Birth

Permanent Address H.No. 10, Gali No. 1, Madan Puri, Gurgaon.

Languages Known English and Hindi

Passport Yes

Contact this candidate