Customer Service Sales
Resume:
Ligia Sas
***** *** ** ****: 760-***-****
v ictorville, c a 92395 ********@*****.***
C areer Overview
Highly enthusiastic customer service professional with 5 years client interface experience.
Enthusiastic customer service representative with in-depth knowledge of sales, account management and
t raining.
E nergetic and reliable Retail Sales Associate skilled in high -end merchandise environments.
Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat,
p ositive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success.
Core Strengths
Strong organizational skills Store maintenance ability
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Active listening skills Inventory control familiarity
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Seasoned in conflict resolution Top sales performer
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Sharp problem solver Customer service expert
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Courteous demeanor Invoice processing
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Energetic work attitude Adaptive team player
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Large cash/check deposits expert Opening/closing procedures
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Markdown/promotional procedures
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Accomplishments
Customer Assistance
q Worked with company systems such as Ups store and Kirklands and diligently completed all assigned tasks,
working overtime as needed.
Sales
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Consistently generated additional revenue through skilled sales techniques.
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Customer Interface
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Greeted customers upon entrance and handled all cash and credit transactions.
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Assisted customers over the phone regarding store operations, product, promotions and orders.
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Multi -tasking
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Cashiered with two cash registers at once in tandem to maximize customer flow.
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Database Maintenance
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Assisted in the managing of the company database and verified, edited and modified members'
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i nformation.
Work Experience
customer service/ cashier, 0 2/2009 - 1 1/2010
ups store – a pple valley, ca
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
M aintained up -to -date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
T rained n ew employee
D eveloped highly empathetic client relationships and earned reputation for exceeding sales goals.
key holder with open/close duties
made company bank deposits with large amounts of money
customer service/cashier, 0 2/2007 - 0 1/2009
kirklands home decor – a pple valley, ca
M aintained up -to -date knowledge of store policies regarding payments, returns and exchanges.
Expressed appreciation and invited customers to return to the store.
Worked as a team member performing cashier duties, product assistance and cleaning.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of -stock items.
Stocked and rotated inventory regularly.
Replenished merchandise shelves with items from the stockroom.
Took special orders in person and over the phone to generate a dditional revenue.
Educational Background
2 015 victor valley college – v ictorville, ca
in process nurseing
m aintain a gpa of 3.6
C ontinuing education in nursing
over 40 units completed with B grade letter or better
passed sociology class 1st class rank
2 006 maverick high school – v ictorville, ca
High School Diploma g eneral
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