Customer Service Network

FRED R SCHROEDER

*************@****.*** 314-***-**** 314-***-**** ask for Kathy

Ferguson, Missouri

63135

Obj100

EXPERIENCED • SKILLED •

PROFESSIONAL

Microsoft trained and certified professional desktop support technician seeks

an environment to showcase my technical acumen, my ability to work calmly

and productively under pressure, and my interpersonal skills to meet and

exceed the needs of an IT department or organization.

QALIFACTIO

NS

Goal-oriented, self-motivated professional, with a successful background in

information technology and customer service. Skilled in systems builds,

upgrades, and repairs.

Major strengths include promptness never say never attitude persistent and

consistent

PROFESSIONAL

ACCOMPLISHMENTS

Technical Certification - MCTS- Microsoft Certified Technology Specialist -

Windows 7

Conf

igur

atio

n.

Supported a growing company and its subsidiaries during expansion, moving

from a six computer peer-to-peer workgroup, to a network supporting multiple

locations nationwide with 40 full-time employees.

Provided desk-side support and troubleshooting including reg-edit and

entry-level application support.

Set-up single workstations, performed network connectivity, implemented

file sharing, and managed network printer.

Configured and tested network security for Windows Vista and Windows

Server 2003

Routing and Remote Access Firewall.

Implemented Server 2003 on a Domain Controller using Active

Directory in a multi-domain forest.

Installed Member Servers and Domain Controllers, created computer

and user accounts, password and workstation security.

Created domain controllers for the new child domain, including creating user

accounts and shares.

Implemented DHCP to centralize IP address management, and implemented

DNS

allowing in-house name resolution.

Responsible for encrypting network traffic using IPSec prior to

implementing network routing using Windows 2003 Server.

Redesigned an existing network creating users, computers, shares and

printers that required the development of group policy solutions for managing

the network, as well as designing and implementing DHCP and DNS.

WORK HISTORY

A-3 STAFFING DALLAS TEXAS BASED WORKED IN ST LOUIS ON

WINDOWS MIGRATION PROJECTS for basf

Access service group on call and schedule driver

Retail Driver, Carquest

St Louis, MO July 2007 - Jan 2010

Driver, O’Reilly Auto Parts

St. Peters, MO January 2004 - May 2007

On Call Driver, Mercury Express

Olivette, MO February 2003 - January 2004

EDUCATION

CENTRAL METHODIST COLLEGE 1981 BA

Microsoft Networking Technology Program, www.ComputerTraining.edu

Remote Administration Concepts, Virtual PC/Virtual box, Navigating

Windows Vista, Viruses and Spy ware, Small Office/Home Office

Networking, Technology Seminars

“Fred is a very driven individual who is extremely open to feedback and is eager to

learn and improve. He was a pleasure to work with at ComputerTraining.edu, and I

feel that he will be a great addition to any team within the IT industry.”

- Jessie Muehling, ComputerTraining.edu

“Fred is an extremely hard worker. He is innovative and creative in his approach to

education. His work ethic is without par. Anyone who hires Fred will be getting a loyal

employee who is a self-starter and will be dedicated to doing his work to the very best of

his ability.” - Shadow Farrell

Contact this candidate