Customer Service Administrative Assistant

Janet (Hoi-Yan) Lui

**-** ***** ******, ***** Meadows, NY 11366

347-***-****, ********.*******@*****.***

OBJECTIVE To inquire a position in the Business/Education field.

EDUCATION

Second Masters Degree:

NEW YORK INSTITUTE OF TECHNOLOGY, Old Westbury, NY

MS in Instructional Technology and Instructional Technology Specialist Certification – May 2014

33 out of 36 credits completed

30 or Above Masters Undergraduate and Graduate Credits:

UNIVERSITY OF PHOENIX, Phoenix, AZ

30 or Above Credits {Special Ed. & General Ed.}, January 2006 to January 2008 (12 credits)

ALFRED UNIVERSITY, Alfred, NY

30 or Above Credits {Special Ed. & General Ed.}, Summer 2006 (6 credits)

CITE – COLLEGE OF SAINT ROSE, New York, NY

30 or Above Credits {Special Ed. & General Ed.}, Summer 2004 & 2005 (12 credits)

Masters Degree in Education:

CITE – TOURO COLLEGE, New York, NY

MA in Childhood Education 1-6 {Special Ed. & General Ed.}, January 2005

Bachelor Degree in Business Management:

ST. JOHN’S UNIVERSITY (SJU), Jamaica, NY

BS in Business Management, Minored in Microcomputer Systems, September 2001

High School:

FOREST HILLS HIGH SCHOOL, Forest Hills, NY

HS Diploma, June 1997

EXAMINATION/ Public School Teacher Certified (Grades 1-6) Professional – valid since Sept. 2010

CERTIFICATION Substitute Teacher Certified – Per Diem License - since Sept. 2004

30 or Above Credits (30 undergraduate / graduate credits completed)

Bilingual Education Assessment – Cantonese Chinese (BEA) – passed – June 2006

Bilingual Education Assessment – Mandarin Chinese (BEA) – passed – October 2010

PD WORKSHOPS/ Child Abuse Workshop – July 2006; Violence Workshop – July 2006

COURSES Elevated in Literacy (UFT) – June 2006

Mathematics Workshop (UFT) – July 2006

Everyday Math Workshop – Coaches Training (3rd Edition) – July 2007

The Geometer’s Sketchpad Level I Training – July 2007

Integrated Origami I (UFT) Workshop – December 2007

Classroom Management Course (NYSUT) – July/August 2008

Solving Classroom Discipline Problems Course (SDE) – July/August 2008

Origami – Holidays Origami Workshop (UFT) – December 2008

Everyday Math Games Workshop (UFT) – April 2009

Reading and Writing for Special Needs Learners Workshop (UFT) – April 2009

Spanish I Beginning Conversation Course (QC) – June to August 2009

Technology Network – Smart Board Workshop (UFT) – January 2010

Health Teacher 01 & 02 3-days PD (PE Curriculum & Puberty) – January 2010

NYCFG Fitnessgram Training – January 2010

TC – Reading and Writing Aligned to CCSS – September 2011

Study Island (PS137M in-house PD) – September 2011

Running Record PD (PS137M in-house PD) – September 2011

Speech PD (PS137M in-house PD) – September 2011

CCSS PD (PS137M in-house PD) – September 2011

How Can We Draw on Lenses Provided by Understanding By Design, the CCSS, UDL, Performance Assessments and Webb’s DOK to map, Adapt, and Plan Curriculum for the Beginning Units (K-8) – September 2011

Delta Mathematics in the City (CUNY) [Fractions, Decimals, and Percentages] and [Multiplication and Division] – November/December 2011

Singapore Math 2-Day Conference (SDE) – October 2012

When Giants Unite: The 4Ws of Writing Meet the Common Core State Standard, Warm and Demanding: Teacher Tone and Responses that Facilitate Student Achievement, and How are the Instructional Shifts for Common Core Mathematics Grounded in Student Work? (2013 What Works in Urban Schools: A Professional Development Day for New York City Educators) – January 2013

EDUCATIONAL Baruch College Continuing and Professional Studies (CAPS) New York, NY

EXPERIENCE Continue Education Instructor (Part-Time) 2/2013 - Present

• Teaching elementary level in basic conversational Cantonese to adults from the Division of Continuing and Professional Studies

ANIBIC (Association for Neurological Brain Injured Children) Bayside, NY

Private tutor/instructor (one-on-one) (Part-Time) 7/2006 – Present

• Private tutoring one-on-one on academic needs using tools tailor each student’s needs (reading, writing, math, social skills, daily life skills, GED prep, etc.) for four students currently – aged from 9 to 55 years old – below or just at grade level academically

SMART BRAIN AMERICA Fresh Meadows, NY

Teacher (Part-Time) re-employed 7/2010 - Present

• Teaching and facilitating enrichment program for K-8 in math, reading, and writing since Summer 2010

• Teaching Teacher’s College curriculum to students with tailored mini lessons to students’ needs

• Teaching Singapore Math curriculum to students with tailored mini lessons to students’ needs

PS 137M (NYC DOE) New York, NY General Education Teacher (Full-Time) 9/2011 – 2/2013

• Taught 2nd grade ALL content-areas (Reading, Writing, Word Study/Spelling, Math, Social Studies, Science, PE, and Characters Building) using technological tools provided

• Teamwork with a colleague as a Web Master (leadership role)

• Participatd in school-wide Inquiry Team and focus on Vocabulary with 5th grade teachers and other supporting staff (a total of 7 teachers on the team)

• Attended Singapore Math professional development workshop and turnkey to colleagues

• Attended Delta Mathematics in the City and Teacher’s College workshops and turnkey to colleagues

• 4th grade classroom teacher (school year of 2011-2012)

PS 38 (NYC DOE) New York, NY

5th Grade CTT General Education Teacher (Full-Time) 1/2011 – 8/2011

• Collaborative taught Grade 5 Reading, Writing, Word Study, Math, Science, and Social Studies along with a Special Education teacher

PS 72 The Lexington Academy (NYC DOE) New York, NY

Math / Technology Teacher (Full-Time) 9/2010 – 12/2010

• Taught Grades Pre-K to 2 in math as a cluster teacher

• Substituted for Grades PK to 5 in math for a change of schedule

• Taught 5th graders during extended periods on technology-based projects

• Facilitated computer lab/media center and troubleshooting school-wide technology problems and acted as a liaison between PS72 and the DOE for IT services

PS 182 BBMS (Bilingual Bicultural Mini School) (NYC DOE) New York, NY

Classroom / Math / PE Teacher (Full-Time) 11/2005 – 8/2010

• Became PE teacher K-5 (Fall 2009 to Spring 2010)

• Constructed and in charge of Structural Grant for BBMS’s school yard

• Taught grades K-2 math as a cluster/prep teacher and AIS (Academic Intervention Services) Math Enrichment (Do the Math, Math read alouds, hands-on activities)

• Substituted for absented teachers for the day (Grades K-5)

• Literacy Data Inquiry Team member (Fall 2007 to Spring 2009) – constructed PowerPoint presentation for principal and team members during Staff Meetings and Share Fair (CFN)

• Math Data Inquiry Team member (Fall 2009 to Spring 2010)

• Wellness Committee member (Fall 2009 to Sprint 2010) – constructed online survey (Google Form)

• Taught as a first grade classroom teacher for a year (2006-2007)

CSEE (Charter School of Education Excellence) (NYS DOE) Yonkers, NY

First Grade Classroom Teacher (Full-Time) 7/2005 – 11/2005

• 4-weeks training before school started

• Taught first grade class content-area subjects: English, Math, Science, Social Studies, Art, PE, and snack time activities, etc.

Q190 RUSSELL SAGE JHS (NYC DOE) Forest Hills, NY

English Language Arts Teacher (Full-Time Sub) 1/2005 – 3/2005

• Taught English to four 9th grade classes: 1 honor class, 1 regular class, 2 self-contained classes

• Substituted in other grades classes when low of staff available (art, math, etc.)

CCB SCHOOL OF NEW YORK (Main Campus) Woodside, NY

Teacher (Part-Time) 9/2004 – 6/2006

• Taught 3rd and 4th grade Reading and Math (after school enrichment program) and helped them with their homework

• Curriculum design for all other CCB school locations

SMART BRAIN AMERICA Williston Park, NY

Teacher (Part-Time) 7/2004 – 6/2005

• Taught math using an Abacus for mental arithmetic (Grades K-8)

ST. ALBANS OUTREACH DAY CARE CENTER St. Albans, NY

Director and Teacher of After School Program (Part-Time) 8/2003 – 6/2004

• Supervised of curriculum design for the after school program (K-6)

• Taught, assisted students with their homework, and enhanced them with supplemental work as needed

OWNCS (Our World Neighborhood Charter School) Astoria, NY

Assistant Teacher (Full-Time) 10/2002 – 6/2003

• Assisted classroom teacher in Reading, Math, Social Studies, Arts and Crafts, and Science in small guided group (Grade 1)

CHINATOWN DAY CARE CENTER New York, NY

Assistant Teacher (SYEP Part-Time) 6/1998 – 8/1998

• Assisted head teacher in teaching English, Math, Arts & Crafts, and Chinese (Grades 1-3)

OBSERVATION/ PS 46 - Alley Pond Bayside, NY

STUDENT TEACH Students Teacher & Observation 10/03 – 4/04 & 9/04 – 12/04

• Student taught and assisted students with the class teacher (Grade 3)

• Assisted students with the class teachers in General and Special Education classes (Grades K-6) and observed teachers as a student teacher

EXTRACURRICULAR

ACTIVITIES CHINESE CULTURE ASSOCIATION (SJU) Jamaica, NY

Advisor of the E-board / Performer of Shining Pearls 1/2002 – 6/2002

• Initiated and coordinated the organization, especially on special events

• Participated as performer and choreographer during Shining Pearls, our Annual Function

BUSINESS HONG KONG SHANGHAI BUSINESS BANK New York, NY

EXPERIENCE Administrative Assistant (Full-Time) 5/2002 – 7/2002

• Data entry banking records, filing, computer entry into bank-used system (ATS)

HEALTHFIRST, INC. New York, NY

Customer Service Representative (Full-Time) 1/2002 - 4/2002

• Received cold calls from members inquiring Access-a-Ride arrangements, change of doctors verifications, and consulting members’ other inquiries, etc.

Wen CPA Firm Flushing, NY

Legal Clerk (Full-Time) 10/2001 – 12/2001

• Received calls from clients and recorded appointments for lawyer, filing, and office-related duties, etc.

CAMBRIDGE, INC. Oyster Bay, NY

Sales Representative Trainee (Full-Time) 8/2001 – 10/2001

• Door-to-door customer service for ConEdison customers on purchasing energy from a wholesale supplier

CHASE BANK Garden City, NY

Automotive Lease Representative (Part-Time Night Shift) 6/2001 – 8/2001

• Assisted to terminate leases for customers’ accounts from day shift workload

FOREIGN LANGUAGE DEPARTMENT (SJU) Jamaica, NY

Administrative Assistant (Part-Time) 9/1998 – 8/2001

• Assisted secretary with office duties, such as receiving calls, taking messages, copying for professors, filing, data entry, and bookkeeping, etc.

COMPUTER SKILLS:

Operation System (Windows, Linux, and Apple); Microsoft Office (Win/Mac) [all versions: MS Word, MS Excel, MS PowerPoint], Open Office [all versions]; Web 2.0 Multimedia Instructional Teaching (Camtasia Studio, iMovie, digital story telling, Prezi); Social Networks Instructional Teaching (Twitter, Facebook, Youtube, Wikispaces, Delicious, Diggo)

PROFESSIONAL LINKS:

http://bookbuilder.cast.org/view.php?op=view&book=30794&page=1

http://www.diigo.com/user/gtjanet

http://www.youtube.com/user/newyorkteacher

FOREIGN LANGUAGES:

Fluent in Cantonese and Mandarin (speaking, reading, writing, and listening); knowledge of Japanese; beginning Spanish

SKILLS / INTERESTS:

origami (paper folding); sports (especially basketball); and teamwork; Latin dance, modern dance, Hip-hop, Chinese folk dances, Salsa; Flamenco (Spanish dance); choreographing; singing; music

REFERENCES Available Upon Request Update 3/2013

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