Customer Service Office
Resume:
LORIE JEAN HARLOW
********@*****.***
Responsible, well-organized and degreed professional with over 20 years of work experience in for-profit and not-for-profit sectors. Proficiencies include: Budgeting, Customer Service, Office Administration (Microsoft Office), Public Relations, Project Management and Training.
PROFESSIONAL EXPERIENCE
PIZZA HUT, YUM BRANDS, Jacksonville, FL 2005 – 2012
Region Administrator
Supported two Region Coaches, nine Area Coaches and 73 corporate-owned Pizza Hut Restaurants in Northeast Florida and the greater Savannah, Georgia area. In addition to traditional clerical support, I also:
• Expedited third party restaurant support.
• Coordinated special events and region meetings for groups of 20 to over 300.
• Monitored G&A and approved expense reports.
• Effectively handled customer complaints.
• Mined data and provided weekly and period reports on a variety of metrics.
• Managed several calendars and arranged for frequent travel.
• Designed ads and flyers for local store marketing and published region newsletters.
• Served as general contractor in renovating local market office, twice.
• Trained managers in food safety through Prometric; Peoplesoft, and PHI specific software.
HABITAT FOR HUMANITY INTERNATIONAL, Jacksonville, FL 2004 – 2005
Region Administrator
Provided administrative support to the leadership of the HFHI Region Office for Georgia, Alabama and Florida.
• Compiled data and wrote monthly reports to corporate HFH.
• Maintained communication with HFH affiliates in tri-state area.
HUMAN LIFE SERVICES, York, PA 1998 – 2003
Executive Director
Accountable for all facets of operations of a privately funded, non-profit, crisis pregnancy center where I expanded services and nearly doubled contributions in 5 years.
• Supervised and trained staff and volunteers.
• Coordinated fundraising events, maintained donor relations and recognition.
• Initiated installation of computer network and helped design client database and office systems.
• Processed accounts payable and payroll.
• Managed facility and obtained in-kind contributions to maintain and improve historical building.
• Published quarterly newsletter, designed advertisements and brochures.
• Served as spokesperson at public speaking engagements and community health fairs.
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor Arts, Psychology/Art, Western Kentucky University, Bowling Green, KY
Certified Proctor/Trainer for Prometric’s Certified Professional Food Management Program
Leadership York, (Boardsmanship/Community Leadership Training, Chamber of Commerce, York, PA)
COMMUNITY INVOLVEMENT
Current Board Member, AMIKids Jacksonville, Jacksonville, FL
Current Treasurer, Board Member, Hammock Grove HOA, Jacksonville, FL
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