Customer Service Quality
Resume:
Wayne Berry
st
**** ** *** • Kenosha, WI ***** • 262-***-**** •
********@*****.***
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Objective: To gain a position with your organization that utilizes my extensive
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e xperience in workflow management, manufacturing and assembly, investigation,
a nd quality inventory to efficiently meet production goals, produce stellar technical
m anufacturing, and provide prime customer service.
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Skills :
Proficient in: Team management; lean Manufacturing procedures including Kaizen
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a nd SAP; ISO 9001; inventory selection; custodial; SMT technician/assembly; power
a nd hand tools; Microsoft Excel and Word; customer service.
R elevant Work Experience :
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1 996-2002 VISIONTEK; G urnee, I L
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Manufacturing Line Supervisor
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Managed, evaluated, trained and coached employees
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Ensured that departmental policies, guidelines and work processes are followed
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Monitored production, including operators, inspectors, assemblers, testers and
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p ackers
Tracked and recorded daily quality and production output
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Applied Lean Manufacturing knowledge to achieve departmental standards
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Achieved highest quality production numbers in department.
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Consulted with engineering to improve work flow
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Assisted in writing work flow instructions.
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Additional Work Experience :
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2002-Present U nited Hospital Systems; K enosha, WI
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Security Guard
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Maintained tracking record and conducted quality testing of medical equipment
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Routinely checked emergency call boxes and elevator fire extinguishers to
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e nsure proper functioning
Patrolled to assure the security of assigned area
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Observed and reported irregularities, including rule infractions
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2005 present Zion Benton Township High School ; Zion, I L
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Substitute Teacher
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Classroom management and teaching block (Math, Science, English, Social
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S tudies, etc.)
Adheres to non-discriminatory policies and guidelines.
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2003 Public Defense Office; Kenosha, IL; I nvestigative Internship
Researched and wrote summaries to public defender regarding court cases.
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E ducation :
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2003-2004 U niversity of Wisconsin Parkside :
B achelor of Arts C riminal Justice
1 988-89 Valencia Community College (Orlando, FL):
A ssociates Degree
1978-80 United States Air Force Academy (CO Springs, CO):
Math and Science courses
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Wayne Berry
st
6606 21 Ave • Kenosha, WI 53143 • 262-***-**** •
********@*****.***
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Contact this candidate