Customer Service Technician

** ******* *****, *******, **, ***** •215-***-****

R on Stuckert

O bjective

Deliver customer service that exceeds expectations in an automobile service

dealership; manage an efficient and cost effective work flow while building agency

revenue.

E xperie nce

4/1996-9/2012 Volvo of Princeton

A ssistant Service Manager

• Managed Detail Shop through coordination of new car delivery preparation, used

car inspection details and staff assignments

• Managed agency payroll and productive time off pay for salaried and hourly

personnel, adjusted warranty and cash time, produced monthly productivity

analysis for controller regarding flat rate and actual productive technician time

• Organized daily work orders prepared by service advisors, tracked needed

parts and delivery dates in order to insure timely and 100% customer

service satisfaction

• Created an orderly workflow that minimized technician downtime through

effective real time staff assignments

• Volunteered to participate in all new service initiatives such as door-to-door

customer vehicle delivery

10/1993-4/1996 Lawrence Lexus

S ervice Advisor

Managed technician workflow in order to insure timely delivery of customer

•

service

Achieved 100% customer service satisfaction in a dealership with high customer

•

service expectations

R eferences

Customer and Management references are available on request.

Contact this candidate