Customer Service Representative

MICHAEL JOHNSON

**** *** **** **

Inglewood, CA 90303

Ph#323-***-****

OBJECTIVE

To secure a meaningful position with a growing company, where I can utilize my

skills and experience to benefit the company.

EMPLOYMENT

RENT*A*CENTER

Account Manager 03/12 – 10/12

Managed several accounts, delivered and installed items, showed customer how to

use the item, collected the item from the customer home for service or for any other

reason.

AEROTEK PROFESSIONAL SERVICES

Assignment at Wellpoint as a Customer Service Rep 10/10-10/11

Handled incoming calls regarding state sponsored health insurance, changing doctors,

Updating personal information, setting up referrals to see specialist, handling all

complaints and grievances.

TELEZONE LLC

Customer Service Representative 10/07-08/10

Handled all inbound phone calls regarding Natural Health produces, billing, sales,

what the benefits are, how to use them, and all general inquires, regarding billing

and shipping.

REES ELECTRONICS

Customer Service Representative 10/06-10/07

Helped with the sale of electronic equipment, including fax machines, printers and

copiers. Also delivery, tech support of the equipment, created invoices and purchase

orders.

AVERY & ASSOCIATE

Resident Manager 02/06-10/06

In charge of the upkeep of the property and handling all complains and work orders.

Passed out all notices to the tenants, collected all monies, setup appointment to all

potential tenants, also explained the application process.

eHARMONY.COM

Customer Service Representative 06/04-01/06

Handled all inbound phone calls regarding customer’s accounts and profiles, helped

with information on how to increase matching chances. Also helped with billing and how to

conduct him or herself when meeting a match for the first time.

EDUCATION

UNITED EDUCATIONAL INSTITUTE, LOS ANGELES, CA.

School of Computer Networking Technology, 1994

INSTITUTE OF COMPUTER TECHNOLOGY, LOS ANGELES, CA.

School of Computer Technology, 1993

MILITARY VETERAN

United States Marine Corps 11/79-08/83

SKILLS

• Ability to work independently, as well with other.

• Strong work ethics

• Ability to handle multiple tasks, quickly and efficiently

• Good communication and customer service skills

• Efficient using MS Windows XP, Vista, Word and Excel

Contact this candidate