Customer Service Management

Antony Dunlap

**** ******* ******, **********, * y 40208

Cell: 502-***-**** : **********@***.***

C areer Overview

M ay 1999 -September 2012

T eam Leader

C ompany -Outsource Management Group LLC.

I processed incoming overnight for UPS, Fed-Ex, DHL. I shipped parcels and letters through UPS maxi-ship and

FedEx. I metered over 5 000 plus pieces of mail using Pitney Bowes and Neopost.It was my responsibility to

m aintain updated employee list and to maintain and create mail delivery routes and schedules.I maintained and

services 35 copiers, kept inventory, installed and moved copiers, read the meters and did a lot of troubleshooting

to save on down time and service calls . Customer service has always been important to me for our internal as

well as external customers. I am skilled at using operation paper drills, folding machines and bindery equipment.

I was a service coordinator which included me being the contact person for our external clients.

Receive,scan,enter into database,deliver and confirm delivery of incoming UPS,FedEx,DHL, and USPS

letters,packages,boxes and some freight. Receiving Dock management . Dock Control. Meeting Room and Food

service set-up . Visitor and badge distribution and documentation. Warehousing (Inventory and Stockroom) Forklift

and Pallet Jack usage. Compare and contrast pricing vs time for most efficient outgoing shipments and mail.

Responsible for payroll,volume, and cost reports monthly and weekly. Direct phone interaction with vendors and

customer service and liaison of all shipping and other aspects of d aily operations.

J une 11 to Aug 31 2013

Transaction Processor

C ompany -ACS Tripak

My responsibilities were to unload bags and sort drivers logs from various trucking companies to be scanned for

Payroll purposes.r.

October 1990-May 1996

Customer Service Representative

C ompany -Xerox Business Service

I was a copier operator and Stockroom Management. At that period of time we had the service contract for

General Electric for their copy machines. Maintain supply and paper as well as trouble shoot and meter reads of

65 plus copiers. I am also skilled as a forklift driver and I am capable of installing and moving copiers.

Warehousing, Inventory, Delivery, Delivery Van maintenance.

Core Strengths

leadership I was a team lead for 4

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process incoming and outgoing inventory. customer service

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customer service I have office services experience including room

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I have computer skills including Excel set-up board hanging, catering orders.

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Spreadsheet. I have also have experience in employee hiring

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I also have experience in employee payroll. and firing process

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I was a service coordinator and the contact

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person for our various copier contracts.

Accomplishments

My biggest accomplishment to date is when Outsource Management was in the process of loosing a customer I

was able to intervene and help save the contract. And Implement Quality check for Outgoing Territory Maps at

Papa John's Corporate location

Work Experience

Mail Clerk III/ Team Leader/ Copy Operator (print shop)

M ay 1996 t o Current

Outsource Management Group LLC – L ouisville, ky

Mail sort,shipping,receiving,dock management,payroll,customer service,copying,copier maintenance and service

and supply inventory. Volume reports, Visitor and security,mail routes. Mail,Shipping and payroll tracking. Team

Lead 4 people. Offices Services (conference room set-up, board and picture hanging,catering order and set -up.

Transaction Processor

J une 2012 t o August 2012

ACS Tripak/Xerox – L ouisville, Kentucky

Unload bags. Sort Payroll logs from Drivers for multiple trucking Companies to be scanned.

Delivery /Copy Operator

October 1990 t o M ay 1996

Xerox Business Services/Talent Tree – L ouisville, Kentucky

Copy operator, warehouse,inventory,receiving

and stockroom mgmt. Supply,meter read,and trouble shoot for 65 plus copiers at General Electric Appliance

Park

Educational Background

Jesse Stuart High 1 980

L ouisville, ky, united states

g eneral

H igh School Diploma

Western Ky University

B owling Green, Kentucky, United States

C ommunications

a ttended Aug 1980 to May 1981 3.4 GPA

University of Louisville

L ouisvlle, Kentucky, United States

Business

A ttended Aug 1981 to May 1982 1 .9 GPA

Sullivan JR College

L ouisville, Kenticky, United States

C omputer Science

A ttended 1985 . Drop Out to Work at UPS and Yard Service with Cousin.

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