Sales Service

KRYSTAL V. TAYLOR

****-* *** ******* **. • Los Angeles, CA 90008-4180

Residence: 323-***-**** Mobile: 323-***-**** Email: **********@*********.***

SUMMARY

I’m a self-starter, highly motivated, quality trained individual with heavy Customer Satisfaction/Service, Order Processing and Contact Administrative background. I’m extremely organized, capable of multitasking, and very productive when working under targets and deadlines.

PROFESSIONAL EXPERIENCE

SONY ELECTRONICS

OPERATIONS SUPPORT - LOS ANGELES, CA OCT. 2007 - PRESENT

• Responsible for processing Purchase Orders from two of our largest customers to fulfill the Projector Deployment. Oversee the Projector Deployment and resolve any problems that occur. Create Purchase Orders for various items needed by our Technical Team to support field activity and various projects

• Maintain the Dept. SharePoint Site as the Administrator. Add updated reports, new users, new pages and creative web parts providing key information.

• Enter check requests and wire transfers for vendors and financial institutions. Work closely with Accounts Payable, Legal and Controllers to ensure invoices are processed correctly.

• Ensure Digital Cinema Equipment for demonstrations, and trade shows are shipped and returned in a timely manner. Assist the Marketing and Sales Groups with all Trade Shows, invitations, Leads, and Equipment Requirements. Participate in various projects such as the Eiger glasses and CHIPS Rack deployments.

BECKMAN COULTER

SR. CUSTOMER SUPPORT SPECIALIST - BREA, CA FEB. 2001 – SEP. 2007

• Responsible for booking Instrument orders and instrument contracts, as well as maintaining over 200 leases, rentals, and reagent contracts for terms of 5 to 7 years. The majority of these contracts require standing orders for up to 12 months.

• Receive incoming casual phone orders, customer issues, and information calls for the Coagulation/Homostasis Department.

• Make outbound proactive calls to maintain customer satisfaction for those customers who are due to set up their annual standing orders. Process customer requests for returned goods, credit memos, and short shipments. Update and maintain multiple databases, which provide valuable customer information.

XEROX CORPORATION

CENTRE COORDINATOR - EL SEGUNDO, CA MAR. 2000 – NOV. 2000

• Oversaw all Executive Customer Exchanges, Seminars, symposiums, and Trainings. Managed administrative responsibilities for the Knowledge Sharing Centre. Coordinated events with the sales/service organizations, and several third party companies.

• Worked very closely with all levels of management in both sales and service organizations. Achieved successful customer exchanges resulting in closure of revenue at over 90% of visiting customer.

CUSTOMER RELATIONS REPRESENTATIVE - CENTURY CITY, CA FEB. 1995 – FEB. 2000

• Reviewed and followed-up on post install and post service surveys. Researched and validated accommodations and sale reversal packages submitted by the sales and service organizations.

• Distributed and presented monthly Customer Satisfaction reports and year-to-date status to the Sr. Management Staff. Processed customers’ requests for total satisfaction guarantees to replace equipment.

• Continuously maintained current knowledge of Business Policies and Procedures and communicated updates and changes to the sales and service personnel. Customer Satisfaction percentages increased by 10% averaging 2% each year.

DISTRICT SERVICE MARKETING SPECIALIST - CENTURY CITY, CA MAY 1982 – FEB. 1995

• Increased district revenue by selling service contracts to existing and potential Xerox customers as well as customers who receive service from independent service organizations.

• Overachieved revenue targets during the first and second years in this position. In 1995 our two-person department surpassed an aggressive revenue target of 120% of plan within 6 months.

• I held a few other positions at Xerox Corporation between 1982 and 1993.

EDUCATION

West Los Angeles College AA Business Administration Cum Laude

SOFTWARE APPLICATIONS

Microsoft Office, SharePoint, Adobe Acrobat, Oracle, SMAPS (Ariba), SAP,

Lotus Notes and Peachtree Accounting,

Equipment: 10-Key by touch

References: provided upon request

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