Help Desk
Resume:
Frank A. Recinos
**B Mohegan Ave Port Washington N.Y 11050 Home 516-***-**** Cell (516)
************@*****.***
SUMMARY
Hard-working and responsible individual who seeks a position as Help Desk
Support with previous experience in Help Desk Support/Network Support
LEADERSHIP QUALITIES & SKILLS
< Bi-lingual Spanish/English
< Persistent and supportive; able to maintain objectivity
< Strong written and verbal communication skills
< Customer service oriented with ability to problem solve
< Disciplined work habits, team-worker and quick learner
< Ability to multitask
< Experienced with Windows XP, Vista, Win7
< Strong computer skills: Microsoft Word, Excel, Access and PowerPoint
< Ability to remove viruses, malware from computers
< Programmer skills such as HTML/CSS and Visual basic
HONORS
Peer Tutor of the Year, Spring 2008
EDUCATION
State University of New York at Delhi, Delhi, N.Y
Bachelor of Business Administration - Information Technology Management
December 2012
State University of New York at Delhi, Delhi, N.Y
Associate of Arts Degree - Liberal Arts and Sciences: General Studies
December 2009
RELEVANT EXPERIENCE
IT Help Desk Support /Network Administrator Assistant SUNY Delhi
University, Delhi N.Y.
May 2012 to December 2012
Provide hands-on network administration support, network maintenance and
operations support
Verified entered network data, correcting, deleting, or reentering data;
combining data; purging files to eliminate duplication of data. In excel
spreadsheets
Diagnose and correct network systems issues from switches and routers.
Helped Students with technical problems with computers, printers, and
scanners
Troubleshoot computers and projectors
Erased hard drives and installed software, as well as other hardware
devices
Traced cables with different devices, such as Link Runner, Cable Analyzer,
Digital toner,
Replaced Ethernet cable ends and jacks, Build/fix network racks
Telecommunications, Moving/Placing new cables in the terminal block box
from the PBX
EXPERIENCE
Secretary Assistance SUNY Delhi University, Delhi N.Y
October 2011 to April 2012
Welcomed and attended visitors
Answered phone calls and transferred calls to the right staff
Organized and maintained file records
Updated requirements for future students with (Oracle Database)
Updated data system in resident halls doors
Delivered documents from office to office/hall to hall
Peer Associate, SUNY Delhi University, Delhi N.Y
July 2008 to August 2009
Monitored students' actions within residence halls
Facilitated group activities
Helped new EOP students with their homework
Provided campus tours and information about university life
Spanish Tutor, SUNY Delhi University, Delhi N.Y
September 2007 to December 2008
Corrected homework
Created and checked practice quizzes
Assisted students with their Spanish competencies
Full Runner, Sands Point Golf Club Grill, Port Washington, N.Y
2008 (summer)
Cashier, SUNY Delhi Midnight Caf University, Delhi N.Y
September 2006 to December 2007
Cashier, Stop and Shop Port Washington N.Y
February 2005 to April 2006
Cashier, King Kullen Port Washington N.Y
November 2002 to March 2004
Contact this candidate