Erjona Shllaku
Middle Village, New York 11379
*************@*****.***
Experience:
America Works New York, NY 02/12 – Present
Receptionist/Timekeeper
• Working with hard to place individuals who have been incarcerated and, or are receiving food stamps or public assistance
• Complete intake process and general assessment of clients in order to direct clients to the right program
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling
appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to clients, using computer, mail, or copy machine.
• File and maintain records
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services
provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Help clients create a presentable resume before going out on job searches.
The Children’s Learning Center at Hunter College New York, NY 01/09 – 04/12
Assistant Teacher
• Worked with children between the ages of 2.5-5 years old.
• Cooperated with the head teacher, took charge when needed and also followed orders at times.
• Assisted the head teacher in maintaining a healthy learning environment for the children.
• Approached children in a unique manner based on their personality and circumstances.
• Created lesson plans, annotations, group time, and prepared homework.
• Prepared fun, artistic, hands on activities with the children.
• Gained experience in communicating with people and approaching every person in a respectable and peaceful manner.
MMCC New York, NY 06/08 – 01/09
Substitute Teacher
• Worked with children ages one to five.
• Helped the head and assistant teachers with any classroom activities.
• Lead the children through circle time, taught children numbers, the alphabet and proper hygiene through daily routine.
• Learned to deal with children and their sometimes outrageous behavior, in a respectable and understanding manner.
• Communicated well with parents, coworkers, and supervisors or directors.
Volunteer:
Girl Scouts Behind Bars Queens, NY 09/11 – 01/12
Intern
• Worked with underage girls who have been incarcerated or are waiting for their court date.
• Prepared projects that require brainstorming and reflecting in order to help the girls think critically about themselves and who they
want to be.
• Served as a positive role model for girls who do not have many people to look up to.
• When they felt comfortable to open up, I listened and gave them advice.
• Encouraged the girls to persevere when they felt defeated or discouraged.
St Rita’s Center New York, NY 09/04 – 05/08
Volunteer
• Tutored children in elementary school.
• Helped children with their homework. If they were finished with their homework I helped them find an activity, such as reading, doing
a puzzle and other such things.
Education:
City University of New York Hunter College 09/08 – 06/12
Major: Psychology
Summary of Qualifications:
• Fluent in Albanian
• Able to work with Microsoft Word, Excel, PowerPoint
References Available Upon Request