Customer Service Human Resources

T AM AR A H AR RIS

323-***-**** – ************@*****.***

CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT

Client Support Problem Solving Time Management

Skilled customer service expert with 10+ years of experience in a variety of settings, including financial and non profit organizations.

Background also includes work as a residential associate, helping homeless residents enter a program to support their transition into a

safe setting. Management experience includes staff training and development. Technical proficiency in MS Office ( Word, Excel,

PowerPoint), QuickBooks. Additional core competencies include:

Customer Service & Support Daily Operations Management

Human Resources Budget Management & Forecasting

Process Improvement Financial Counseling

Administrative Support Staff Supervision & Training

Accounting Practices Public Relations

PROFESSIONAL EXPERIENCE

PEOPLE ASSISTING THE HOMELESS, Los Angeles, CA 2010 Present

Residential Associate (RA)

Oversees the day to day operations in support of the homeless as they seek out housing options. Focuses on creating and maintaining a

safe environment for clients, monitoring their needs and their well being. Establishes and enforces program rules and policies. Offers

support to program staff in their interactions with clients and with other team members.

SKID ROW DEVELOPMENT CORPORATION, Los Angeles, CA 2007 2010

Administrative Operation Manger

Managed a $1.3M annual operating budget, including general ledger, accounts receivable, and accounts payable. Administered HR

functions, including payroll and benefits for entire operation to support team members. Handled vendor and insurance relationships to

provide more services for clients. Answered telephones, maintained office equipment and handled necessary administrative duties.

ONE UNITED BANK, Compton, CA 2005 2006

Assistant Branch Manager

Responded to customer requests and complaints in order to promote the branch and provide high level of customer service. Initiated

targeted campaigns to meet sales goals, based on current market needs and customer requests.

Oversaw the daily operations by supervising the operations staff and ensuring the proper staffing levels during hours of operation.

Represented the bank at community and business organization functions to promote branch awareness.

AFFINITY BANK, Pacific Palisades, CA 2004 2005

New Account Supervisor

Managed new accounts operations, including promotion of financial products. Provided financial counseling for premier customers,

based on their current needs and long term goals. Trained and coached customer service employees on financial products and selling

techniques. Ensured the proper levels of new accounts and teller personnel to provide high level customer service.

CALIFORNIA BANK & TRUST, Los Angeles CA 2002 2004

Customer Service Rep 3

Interacted directly with customers to provide banking services, acting as a teller. Delivered accurate cash handling support, counting

transactions repeatedly and reviewing counts at the end of the shift. Attended to customer concerns and complaints in accordance with

the company’s rules.

EDU CAT I ON & TR AI N IN G

Psychology, University of Phoenix

Diploma, Dorsey High School

Various bank training seminars and classes

Contact this candidate