Manager General

Ashok Chopra

**** ******* **., *******,

NY *****

Cell Phone: 716-***-****

**********@*****.***

OBJECTIVE:

To obtain a suitable Hotel Management position, where by smooth execution

of daily hotel activities, I can improve efficiency and enhance

profitability. Willing to relocate.

SUMMARY OF QUALIFICATIONS:

Twenty plus years of progressive practical experience in International

hotels, located in the United States, Canada and Europe. Hold a four year

higher education degree in Hospitality and Tourism Management. Hands on

experience in opening, renovating and operational turnaround of full-

service hotels. Proven communication skills with various clientele and

sensitivity to cultural diversity. Record of accuracy, integrity and

ability to work with people. Hotel Accounting and cost controls. Teaching

experience in Hospitality courses.

HIGH LIGHTS:

Proven languages skills : English, German, Hindi and French (working)

Achieved 15% Revenue & 19% Gross Operating Profit increase in

one year

Recipient of Best Rooms & Interior/Sales Marketing Awards in '94

& '95

Administered all Front and Back of the house Hotel Operations

Practiced room revenue and yield management

Outperformed competition by exact market positioning

Reviewed sales activity reports to measure productivity and goal

achievement

Controlled departmental costs by inventory controls,

standardizing recipes, using three bid purchasing system and

implementing cost per occupied room (POR)

Analyzed P&L statements for variances between budgeted and

actual revenues and costs

Monitored guest reviews from all surveys to enhance their

retention

Planned and delegated tasks in timely fashion

Interviewed, hired and trained new employees

Prepared work schedules by determining staff requirements and

assign specific duties

Facilitated food, beverage and catering operations using

culinary and service skills

Maintained physical plant including rooms by implementing

preventive maintenance program

RELEVENT EMPLOYMENT:

GENERAL MANAGER

Jul 07 - Sep 12 Clarion hotel and Conference Center(130 rooms),

Dunkirk, NY, USA

MULTI-UNIT GENERAL MANAGER Mar 06 - Jul 07

Fallside Hotel (200) & Inn on the River (140 rooms), Niagara Falls, NY, USA

GENERAL MANAGER Feb 01 - Mar 06

Quality Hotel & Suites ( 200 rooms), Niagara Falls NY, USA

GENERAL MANAGER Jul 99 - Jan 01

Ramada Plaza Hotel & Suites (149 rooms), Windsor, ON, CA

EDUCATION:

Bachelor of Commerce in Hospitality and Tourism Management

Ryerson University, Toronto, ON, Canada

CERTIFICATIONS:

CHA, Time Management, Hiring & Training, Appraisal & Disciplining,

Presentation & Coaching Selling & Yielding, Marketing, Accounting,

Interpersonal Communications, Influence and Problem solving, Introduction

to Business Organizations, Management Skills, Hotel Guest Relation,

Essentials of Management, Hotel Sales & Marketing, F&B Controls,

Restaurant & Beverage Management, Holiday Inn General Manager's Course,

AWARDS & ACTIVITIES:

Employee Trainer Award, Don McKewon Hospitality Scholarship

CP Hotels (now Fairmont Hotels) Award of Merit

Past member of Board of Directors:

Toronto Hotel Association - Toronto Food &

Beverage Association

Chautauqua County Visitors Bureau - Dunkirk Chamber of Commerce

REFERENCES: Available upon request

Contact this candidate