Customer Service Project Manager
Resume:
Daniel Locke
*F
Chicago, IL ****0
abqvn7@r.postjobfree.com
Background includes practical experience and education, which provided excellent working knowledge of these key areas:
Customer Service
Computer Help Desk
Accounting
Highly skilled and creative artist with a proven talent for generating striking ideas and layouts. Demonstrated ability to consistently produce high quality work under deadline. Able to work with a wide variety of technical and support staff. Proficient in Adobe Photoshop/Office
EXPERIENCE
Misc. Computer Skills PC/Mac
Helix Camera
Manger
* Answer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area
* Resolves customer complaints and requests for refunds, exchanges, and adjustments.
* Directs worker activities in customer service departments.
* plans and adjusts work schedule and assigns duties to meet customer demands.
* Coordinates sales promotion activities and sells services to clients.
* Communicates with customer to ascertain needs, advise on services, adjust complaints, or negotiate contracts.
* Keeps records of work hours, labor costs, expenditures, receipts, and materials used, to analyze and prepare operation reports or budget.
* Observes worker performance and reviews employees' work to ensure accuracy or quality of work.
* Interviews and hires personnel.
* Orients and trains new personnel in job duties, safety and health rules, company policies, and performance requirements.
* Confers with employees to give performance feedback, assist with providing services, and solve problems.
* Transfers or discharges employees according to work performance.
* Requisitions or purchases equipment or supplies to enable establishment to provide services
* Provided training and development for staff member
* Photographs variety of subject material to illustrate or record scientific or medical data or phenomena, related to an area of interest.
* Sights and focuses camera to take picture of subject material to illustrate or record scientific or medical data or phenomena.
* Teach methods and procedures for photographing subject material and set-up of required equipment.
* Recover images from digital media
* Removes exposed film and develops film, using chemicals, touch up tools, and equipment.
* Engages in research to develop new photographic procedure and materials to help customers.
* Sets up, mounts, or installs photographic equipment and cameras. Customer Service
*Track customers orders
*Photography Sales
*Provided photography skill buidling for customers on how to deal with photography issues at the sametime building a relationship between the store and the customer.
*Cash out customer
Computer Associates
Level One Tech Support
Help Desk Technician who has the ability to troubleshoot and resolve issues with x86 desktop and laptop systems, software and operating systems; ability to support a variety of programs with synchronization to servers in our HQ office. You will be supporting MS Windows, Macintosh OSX and MS Office. You will be troubleshooting and supporting network connections for both, workstations and printers.
*Support all division users by installing, configuring, diagnosing, analyzing hardware and software, performing both periodic and emergency maintenance.
*Support client hardware and software and assist in problem resolution.
*Assist in the implementation and maintenance of the network and network-based applications and hardware of the division.
*Provide input and assistance in the implementation and maintenance of a client/server environment.
*Inventory all incoming and outgoing equipment.
*Image/Re-image computers as needs arise (Ghost, Casper, WDS).
*Position requires after hour and on call support.
Tech Systems
Project Manager ( USRobotics Support for USR5686E 56K* V.92 External Faxmodem)
* Assists in managing the implementation of assigned projects and related tasks with team: coordination of vendors, meeting logistics, and services for all assigned projects
* Ensures that all project implementation conforms to scope of service
* Regularly updates staff on the status of assignments and alerts team leader of any changes
* Assists in all daily program-related activities and adheres to timeline milestones
* Assists manager/coordinator with vendor timelines
* Ensures that communications with all team members are timely and accurate
* Updates project status reports that address assigned aspects of project
* Assists team with binder assembly, faxing, phoning, emailing, mailing and shipping
* Assists team in end of project reconciliations
* Serves as point of contact and manages all logistical details for recruitment activities
* Any and all other job duties that may be assigned
* Setup and run telecom meeting with team
DO-IT
Event Photographer
*Provided photographs, developed, printed and proofed photographs.
*Furnished photos for editorial and feature articles.
*Worked with adaptable computer equipment for people with disablities.
EDUCATION
Bachelor of Science in Education, Southern Illinois University 2012
Major: Post Secondary Education
Minor: Computer Information Systems
Certificate of Continuing Education- Development Disabilities, State of Washington
Customer Care for IT Telephone Support Staff
Security is what you make it (Digital Privacy)
ISO 9000 Certification Program
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