Customer Service / Office Support

Karen Bynum

Objective

To obtain position in Office Support / Customer Service

•

Professional Experience

Enrollment Clerk – Staffing Remedies/Horizon BCBS, West Orange, NJ 2009-

2013

• Updated subscriber information into the SMA database

• Filed correspondence and processed mail

Performance Audit Clerk – Staffing Remedies/Horizon BCBS, West Orange, NJ

2007-2009

• Maintained large filing system

• Collected quality work for auditors

• Processed mail and ordered supplies

• Retrieved calls from logger system when requested

Customer Service (Sales) – Joule Staffing/US Box Corporation, Parsippany, NJ

2006-2007

• Conducted sales calls regarding purchases of boxes and bags

• Priced-out purchases via computer entries

Lead Chart Management Associate – ChartOne, Inc., Newark, NJ 2004-2006

• Scanned medical records to be forwarded to requestors

• Answered calls and provided status updates

Collections Clerk/Receptionist – Dr. Kevin Sheehan, PA, East Orange, NJ 1999-

2004

• Answered phones and scheduled appointments

• Verified medical insurances

• Maintained personal injury billing

Receptionist – Jeffry F. Nielsen, Criminal Law Office, Newark, NJ 1996-1999

• Screened new clients

• Maintained court calendar

•

Skills

• Microsoft Word and Excel Strong customer service skills Ability to

multitask and organize

•

•

Education

•

Medical Transcription Certificate – Occupational Center of Hudson County,

•

Jersey City, NJ 1995

Certificate of Completion – Sawyers Business School, Elizabeth, NJ 1992

•

High School Diploma – Weequahic High School, Newark, NJ 1977

•

References available upon request

Contact this candidate