Quality Assurance Manager

SHAWNORA GULLEY

*** ********* ******* ******, *** 3, NY 11691 917-***-**** *****@*****.***

HUMAN SERVICES / PUBLIC ADMINISTRATION / HR

Innovative and dynamic professional with solid qualifications to

support a broad range of activities and responsibilities. Exceptional

organization and leadership skills coupled with a strong dedication to

service. Accustomed to working in demanding environments with the

ability to manage challenging situations effectively. Independent self-

starter able to work successfully with little or no direct

supervision. Adept at working effectively both independently and

collaboratively as part of a team in fast paced environments to

complete assigned tasks/projects while adhering to strict deadlines.

Excellent interpersonal and communication skills used to build rapport

and strong working relationships.

CORE COMPETENCIES:

Case Management and Individual Counseling Government

Policies and Procedure

Human Resources and Personnel Management Team Training,

Development and Coaching

Multi-Tasking and Prioritizing Workload Work Effectively Under

Tight Deadlines

Complex Analysis and Analytical Thinking Written, Verbal and

Interviewing Skills

Regulatory Guidelines, Compliance and SOPs Psychology and Human

Behavior Analysis

EDUCATION:

Master's in Public Administration (May 2010)

John Jay College of Criminal Justice, New York, NY (CGPA: 3.74)

Dual Specialization: Management and Operations and Human Resource

Management

Dean's List Recipient (2008-2010)

Inducted into Phi Alpha Alpha - MPA Honor Society (2010)

Bachelor of Science in Psychology (Jan 2001)

Hunter College, New York, NY

President of Hunter College Psychology Club (2000-2001)

PROFESSIONAL:

Harlem Dowling West Side Center for Children and Families, New York,

NY

Case Planner (Foster Care) - October 2011-June 2012

Case Management and provision of goal directed counseling to a

caseload of a minimum of 12 families

Home based /office based and community based contacts to provide

counseling and advocacy

Progress Notes, FASP's (service plans) in CONNECTIONS (NYS database),

enter Contacts in PROMIS (NYC ACS Database) and other time related

material associated with the monitoring of a family

Family - Centered Group Work (i.e. Parenting Curriculum / Adolescent

Workshops) and participate in community outreach services

Facilitated and or/participated in Family Team Conferences

Collaborated with other agency and community support services

Assisteded in conducting internal audits and continuous quality improvement

activities within program

NYC Children's Services, New York, NY 10038

Case Manager for Foster Care and Preventive Services, April 2001-

September 2009

Case Manager with responsibility for General Foster Care Agencies and

Preventive Agencies

Case Management Auditor for Queens PINS Diversion Program

Supervised, assessed, and guided staff of approximately 20 contract

agency employees

Provided quality assurance to contract agencies through weekly record

auditing including IEP reviews, psycho-social reviews, progress notes,

home visits, school and court documents

Coordinated and hosted successful monthly team conferences with

families

Organized and presented training sessions to contract agency staff to

ensure maximum proficiency

Performed daily assessments regarding children and families as it

related to services and home safety

Properly handled highly sensitive information on a daily basis

Performed independently while completing assigned special projects

such as agency close downs.

Computer Skills: Microsoft Office (Excel/Word/PowerPoint/Outlook),

Access, ACS Connections and Promis

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