Customer Service Sales

Gloria Caraballo

*** **** ***** ******, #**

New York, NY 10029

917-***-****

*************@*****.***

Summary of Qualifications

Bilingual with fluency in English and Spanish

Customer service oriented with experience meeting the needs of customers

Productive with an attention to detail and ability to multitask

Professional Experience

Avon Recruiting Center, New York, NY

Avon Consultant, 01/12 - Present

Accurately process approximately 25 orders per week via phone and online

Encourage sales by explaining the benefits of products to potential customers

Expand the customer base by providing translation services for 25 or more daily Spanish speaking customers

Manage approximately 200 financial sales records including: updating forms and cross referencing deposits/balances

Boys Club of New York, New York, NY

Registrar Assistant / Summer Trip Coordinator, 06/09 - 12/11

Coordinated all details for trips including verifying times, locations and negotiating rates

Oversaw and managed a $500-$1,000 budget for recreational activities

Promoted trips by distributing flyers and posting information on bulletin boards

Ensured the safety and well-being of 50-75 children by supervising them on local and distant trips

Performed general duties including answering calls, data entry, organizing booklets and Xeroxing documents

Processed intake and registration forms for new members

Addressed the needs of customers and resolved any registration issues

New York Eye, Ear Infirmary, New York, NY

Receptionist, 08/08 - 04/09

Organized and filed 50-100 confidential records daily

Addressed general inquiries and provided assistance as needed to 50-100 visitors daily

Ensured an efficient office environment by directing calls, transcribing notes and scheduling appointments

Processed payment for services and filed transaction records

education

Borough of Manhattan Community College, New York, NY

• Human Services/Credits: 26

Continual Adult Education, New York, NY

• General Equivalency Diploma, 06/05

Certifications & Licenses

Boys Club of New York

CPR Certification, 11/10

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