Manager Customer Service
Resume:
Kelly N Ballard
Saltillo, MS *****
*****@*******.***
Objective
Seeking a position in a stable, growing corporation in which I can utilize
my professional experience and educational background as well as enhance
and employ that knowledge in a challenging business environment
Work Experience
Assistant Manager Business Development
Green Metals, Inc Toyota Tsusho America
Subsidiary 203 Service Drive March 2010 -
Present
Tupelo, MS 38801 Total Waste Management
Job Responsibilities & Skills:
. Responsible for start up of GMI MS complete waste management
operations for Toyota Motor Manufacturing MS, and other tier 1
suppliers in order to help them reach their goals of becoming not
only ISO 14001 certified but 100% sustainable (zero landfill) as
well
. Responsible for all existing business for GMI TN - customer
service, load scheduling, customer entertainment, operations
supervision, retention and new business opportunities, continuous
improvement of existing services as well as identifying additional
waste streams that can be reused or recycled in an environmentally
friendly manner
. Responsible for management of all waste streams generated by our
customers from cradle to grave beginning with sampling, analytical,
& profiling if necessary and following through to identify eco-
friendly sustainable outlets - including, but not limited to
metallic & non-metallic recyclables (plastic, cardboard, sludge,
liquid & solid paint wastes, etc
. Responsible for accounts receivable and invoicing, working with
vendors to order product, compare pricing, assessing price
comparison bids and selecting vendors based on that information, as
well as creating purchase orders to send to corporate for payment
for GMI MS & TN
. Responsible for new business development by identifying,
contacting, & selling our services to new and potential customers
by developing relationships and sharing knowledge of the industry
to make mutually beneficial partnerships
Operations Manager
CSK Hotels TownePlace Suites by Marriott
5437 South 48th Street March 2009 - March 2010
Johnson, AR 72741 Extended Stay Limited Service
Hotel
Job Responsibilities & Skills:
. Responsible for front desk operations and employees, housekeeping
operations and employees, public space attendant, breakfast
employees as well as the maintenance staff
. Responsible for hiring, firing, training, new hire documentation,
disciplinary actions, motivating staff, and ensuring that the
departments not only work together smoothly, but act as a team
. Responsible for accounts receivable and invoicing, working with
vendors to order product, compare pricing, assessing price
comparison bids and selecting vendors based on that information, as
well as creating purchase orders to send to corporate for payment
. Responsible for ordering all items from food to cleaning supplies
to room items that the hotel might need, and keeping inventory at
well maintained levels using a first in first out model as well as
conducting monthly physical inventories
. Responsible for ensuring that the facility is in the best condition
possible, and that the staff is as friendly and as knowledgeable as
they can be to ensure that the facility and its staff is up to
Marriott International's Quality Assurance and Brand standards
. Responsible for all staff scheduling and payroll
. Responsible for not only ensuring that guests have the most
pleasant experience possible, but also resolving any guest
issues/complaints in a professional, sympathetic, and mutually
beneficial manner to ensure that our customer base returns and that
the facility maintains its reputation for having a comfortable,
friendly, 'just like home' feel for our guests
. Initiating conversation with guests to create sales leads for the
Director of Sales and providing her with the resources that she
needs to be effective in her position
. Acting as interim General Manager in his absence. The company is in
the process of bringing several new hotels on line and I spend an
average of one and a half to two weeks a month managing the entire
facility
Consultant
Flooring & Interior Concepts, Inc November 2008 - March
2009
1304 Grey Cove Commercial Flooring
Southaven, MS 38671
Job Responsibilities & Skills:
. Completely revamped business model including acquiring a new EIN
and setting up a new sole proprietorship corporation
. Transferred five years of back accounting into QuickBooks Pro and
recon ciliated the bank account for the same time period
. Responsible for all accounts receivable, accounts payable, employee
hiring and firing, new hire paperwork and tax information, payroll,
preparing estimated tax payments
. Responsible for preparing all bids and proposals as well as
preparing invoices and collecting on past due accounts
. Once the business was in a stable operational stage I helped to
locate potential buyers for the corporation one of which I secured
and helped to prepare the final negotiations for the sale of the
business
Purchasing Manager
Metal Management Mississippi, INC March 2005 - November 2008
304 West Bankhead Full Service Scrap Metal
Recycling
New Albany, MS 38862
Job Responsibilities & Skills:
. Maintaining pricing in order to source supplies from over 250
accounts ranging from large industrial suppliers to small
individual suppliers
. Pursuing and securing new accounts through a process of initiating
contacts, determining needs, negotiating pricing, and preparing
attractive bid proposals
. Interacting with suppliers in order to procure materials with
sufficient margin to fill existing sales contracts
. Developing and maintaining business relationships with suppliers
and individuals from various professional, educational,
socioeconomic, cultural, and ethnic backgrounds
. Organizing and coordinating service schedules, account records, and
ensuring that all customer service related issues and requests are
handled in a timely, efficient, and professional manner
. Participated in the acquisition and integration of a new facility
into the corporation. Responsibilities included but not limited to,
hiring employees, training and effectively managing those
employees, securing vendors and suppliers, ensuring compliance with
EPA guidelines, and managing inventory levels
Formal Education
Masters of Business Administration
Mississippi State University
Mississippi State, Mississippi 39762
GPA: 3.56 / 4.0
Class Rank: 1032 / 3920
Bachelor of Arts in Psychology
Mississippi State University
Mississippi State, Mississippi 39762
GPA: 3.4 / 4.0
Class Rank: 27 / 116
Personal/Professional references available upon request
Contact this candidate