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Manager Customer Service

Location:
Fayetteville, AR
Posted:
March 23, 2013

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Resume:

Kelly N Ballard

*** ** ***

Saltillo, MS *****

662-***-****

abqvlk@r.postjobfree.com

Objective

Seeking a position in a stable, growing corporation in which I can utilize

my professional experience and educational background as well as enhance

and employ that knowledge in a challenging business environment

Work Experience

Assistant Manager Business Development

Green Metals, Inc Toyota Tsusho America

Subsidiary 203 Service Drive March 2010 -

Present

Tupelo, MS 38801 Total Waste Management

Job Responsibilities & Skills:

. Responsible for start up of GMI MS complete waste management

operations for Toyota Motor Manufacturing MS, and other tier 1

suppliers in order to help them reach their goals of becoming not

only ISO 14001 certified but 100% sustainable (zero landfill) as

well

. Responsible for all existing business for GMI TN - customer

service, load scheduling, customer entertainment, operations

supervision, retention and new business opportunities, continuous

improvement of existing services as well as identifying additional

waste streams that can be reused or recycled in an environmentally

friendly manner

. Responsible for management of all waste streams generated by our

customers from cradle to grave beginning with sampling, analytical,

& profiling if necessary and following through to identify eco-

friendly sustainable outlets - including, but not limited to

metallic & non-metallic recyclables (plastic, cardboard, sludge,

liquid & solid paint wastes, etc

. Responsible for accounts receivable and invoicing, working with

vendors to order product, compare pricing, assessing price

comparison bids and selecting vendors based on that information, as

well as creating purchase orders to send to corporate for payment

for GMI MS & TN

. Responsible for new business development by identifying,

contacting, & selling our services to new and potential customers

by developing relationships and sharing knowledge of the industry

to make mutually beneficial partnerships

Operations Manager

CSK Hotels TownePlace Suites by Marriott

5437 South 48th Street March 2009 - March 2010

Johnson, AR 72741 Extended Stay Limited Service

Hotel

Job Responsibilities & Skills:

. Responsible for front desk operations and employees, housekeeping

operations and employees, public space attendant, breakfast

employees as well as the maintenance staff

. Responsible for hiring, firing, training, new hire documentation,

disciplinary actions, motivating staff, and ensuring that the

departments not only work together smoothly, but act as a team

. Responsible for accounts receivable and invoicing, working with

vendors to order product, compare pricing, assessing price

comparison bids and selecting vendors based on that information, as

well as creating purchase orders to send to corporate for payment

. Responsible for ordering all items from food to cleaning supplies

to room items that the hotel might need, and keeping inventory at

well maintained levels using a first in first out model as well as

conducting monthly physical inventories

. Responsible for ensuring that the facility is in the best condition

possible, and that the staff is as friendly and as knowledgeable as

they can be to ensure that the facility and its staff is up to

Marriott International's Quality Assurance and Brand standards

. Responsible for all staff scheduling and payroll

. Responsible for not only ensuring that guests have the most

pleasant experience possible, but also resolving any guest

issues/complaints in a professional, sympathetic, and mutually

beneficial manner to ensure that our customer base returns and that

the facility maintains its reputation for having a comfortable,

friendly, 'just like home' feel for our guests

. Initiating conversation with guests to create sales leads for the

Director of Sales and providing her with the resources that she

needs to be effective in her position

. Acting as interim General Manager in his absence. The company is in

the process of bringing several new hotels on line and I spend an

average of one and a half to two weeks a month managing the entire

facility

Consultant

Flooring & Interior Concepts, Inc November 2008 - March

2009

1304 Grey Cove Commercial Flooring

Southaven, MS 38671

Job Responsibilities & Skills:

. Completely revamped business model including acquiring a new EIN

and setting up a new sole proprietorship corporation

. Transferred five years of back accounting into QuickBooks Pro and

recon ciliated the bank account for the same time period

. Responsible for all accounts receivable, accounts payable, employee

hiring and firing, new hire paperwork and tax information, payroll,

preparing estimated tax payments

. Responsible for preparing all bids and proposals as well as

preparing invoices and collecting on past due accounts

. Once the business was in a stable operational stage I helped to

locate potential buyers for the corporation one of which I secured

and helped to prepare the final negotiations for the sale of the

business

Purchasing Manager

Metal Management Mississippi, INC March 2005 - November 2008

304 West Bankhead Full Service Scrap Metal

Recycling

New Albany, MS 38862

Job Responsibilities & Skills:

. Maintaining pricing in order to source supplies from over 250

accounts ranging from large industrial suppliers to small

individual suppliers

. Pursuing and securing new accounts through a process of initiating

contacts, determining needs, negotiating pricing, and preparing

attractive bid proposals

. Interacting with suppliers in order to procure materials with

sufficient margin to fill existing sales contracts

. Developing and maintaining business relationships with suppliers

and individuals from various professional, educational,

socioeconomic, cultural, and ethnic backgrounds

. Organizing and coordinating service schedules, account records, and

ensuring that all customer service related issues and requests are

handled in a timely, efficient, and professional manner

. Participated in the acquisition and integration of a new facility

into the corporation. Responsibilities included but not limited to,

hiring employees, training and effectively managing those

employees, securing vendors and suppliers, ensuring compliance with

EPA guidelines, and managing inventory levels

Formal Education

Masters of Business Administration

Mississippi State University

Mississippi State, Mississippi 39762

GPA: 3.56 / 4.0

Class Rank: 1032 / 3920

Bachelor of Arts in Psychology

Mississippi State University

Mississippi State, Mississippi 39762

GPA: 3.4 / 4.0

Class Rank: 27 / 116

Personal/Professional references available upon request



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