Customer Service Representative
Resume:
Coral Springs, FL *****
Phone 954-***-****
**********@*****.***
Florencine Johnson
Objective To secure a position where my customer service
skills and qualifications can be utilized.
Work experience 08/2004 to Present The Answer Group Tamarac, FL
Advance Tech Support Representative
. Take inbounds calls from customers assisting with
troubleshooting their computer errors on phones and
computers
. Work with various databases such as Citrix, KMS, Clarify
. Assist with bill accounts
. Data Entry
10/2000 to 08/2002 Access World Wide Boca Raton, Fl
Telecommunications Service Representative
. Call and detail drug store pharmacists on various new
pharmaceutical drugs for purchase.
. Process orders for pharmaceutical drugs by computer using
individual wholesale dealers as requested by
pharmacists.
. Call and detail physicians, office managers or nurses on
Alzheimer caregiver program of initial enrollment.
. Verify all demographic information for drug store
pharmacists and physicians.
07/2000 to 09/2001 Allied Interstate West Palm Beach,
Fl
Collections
. Called to inquire about, collect, make payment
arrangements or make settlements on delinquent accounts
for various credit card companies.
. Skip-traced all accounts as required.
08/1998 to 06/2000 Thompson Cigar Tampa, Fl
Customer Service Representative
. Placed customer catalog orders by computer for products
including linens, clothing, furniture and etc.
06/1993 to 06/1977 Clean Sweep Supply Company Tampa, Fl
Housekeeper
. Contracted to do all residential cleaning for the
University of South Florida's House lived in by the
president of the university.
Computer Skills
. Windows
. Typing speed 45 WPM
. Internet
Education
Everest University (2006-present)
Expected graduation date 2009
Laurel County (1977)
GED
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