Customer Service Insurance

Lakiesha Daniels

PRESENT ADDRESS

**** ***** ****** **** *** 220, Norcross, GA 30093

404-***-****, **********@*******.***

CAREER PROFILE: Accomplished, achievement driven and results oriented

recent graduate with many years of continued growth and development through

various positions

. Accounting processing or equivalent experience

. Excellent time management, analytical, negotiation and communication

skills

. Knowledge of AS/400 system, Peachtree Accounting

. Advance skills in Microsoft Office applications, specifically Excel,

Word and PowerPoint

. Customer service interaction skills

. Insurance bookkeeping operations

. Studying to obtain CPA certification

. Individual tax preparation

EXPERIENCE:

State Farm; Johns Creek, GA (2012 - Present)

Assistant Underwriter

. Initiate and monitor collection activity for unpaid earned premiums

and unearned commissions

. Responsible for preparing, maintaining, distributing financial and

statistical records related to specialized areas.

. Handle auditable policy functions, including completing phone audits

and handing all aspects of premium collections.

. Independently handles inquiries from agents, staff, producers, brokers

and policyholders

. Responsible for collecting data for and organizing reports, performing

administrative duties regarding new and renewal accounts and any other

variety of services and support functions

Assurant Specialty Property; Atlanta, GA (2007 -

2012)

Hazardous Insurance Specialist II

. Provide essential customer service to resolve concerns, discrepancies

and errors; as well as, provide follow up to ensure timeliness and

customer satisfaction.

. Ensure completion of bank deposit and review balances sheets and

reconciliations

. Match all checks requiring additional documentation to be sent for

mailing and deliver to mail room.

. Prepare copies of all checks received via US Mail or overnight

delivery for processing by cash receipts area.

. Responsible for creating custom, standardized and reports using data

from proprietary system and Microsoft tool such as Excel for end user

support.

. Reconcile and post new insurance and renewal premiums for mortgage

insurance through lockbox, mail/cash and electronic transfers using

Premium Accounting (NARLY) system, AS/400 and MI Guide

Georgia Department of Revenue/ Ark Staffing; Atlanta, GA

(2006 - 2007)

Data Transcriber

. Managed mail functions between office and clients in regards to

maintaining confidential client files and scheduling appointments.

. Analyzed all tax documents using Corresponding Image System (CIS) and

maintain monthly reports.

. Conducted and assist with training new employees on effective ways to

improve tax data accuracy.

. Compiled, sorted, and verified accuracy of tax data to be entered in

to Integrated Data Retrieval System

EDUCATION: Bachelors of Science, Accounting Major

Strayer University, Atlanta, GA; Completion: September 2010; GPA 3.4

REFERENCE: Available upon request

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