Customer Service Data Entry

Lisa Estep

***** ******** **** ***** *** Rancho Cucamonga, Ca 91701

909-***-**** ***********@*****.***

Skills:

• Medical Records

• Communications

• Interpersonal Skills

• Phone Skills

• Pharmacology

• Medical Terminology

• Anatomy

• Coding

• Filing

• Data Entry

• Cashier

• Microsoft Word, Excel & Power point

• Customer Service

Education:

San Joaquin Valley College Rancho Cucamonga, CA

Associate of Science Degree in Administrative Business & Healthcare- February 2011

HIPAA Certified, Dean’s List, CPR Certified with a 3.3 GPA.

Chaffey College Rancho Cucamonga, CA

20 College credits Life Sciences 1996-1998

University Of Riverside Riverside, CA

12 College credits Forensic Sciences May 2000- Nov. 2000

Employment History

Kohl’s Department Store- Upland,CA POS Cashier/909-***-**** / 08/2011 to 12/2011

Issue receipts, refunds, credit, or change due to customer.

Receive payment by check, cash and credit cards.

Request information or assistance using a paging system, or phone.

Greet customers entering the establishment.

Maintain clean and orderly check out areas.

Woodforest Bank- Marshall, TX Teller/ Customer Service/ 903-***-****/ 1/2009 to 6/2009

Compile information about new accounts, enter account information into computer utilizing bank

software, and file related forms or other documents.

Count money in drawers at beginning and the end of shifts to ensure that amounts are correct and

that there is adequate change.

Perform teller duties as required.

Inform customers of procedures for applying for services such as ATM cards, direct deposit of

checks, and CD’s.

Count vault for accuracy at various times.

Chino Academic Skills Center – Chino, CA Receptionist / 909-***-****/ 11/2003 to

12/2008

Analyze data to determine answers to questions from customers or member of the public.

File and maintain records.

Perform administrative support tasks such as proofreading, transcribing handwritten information,

and operating calculators or computers to work pay records, invoices and other documents.

Transmit information or other documents to customers, using computer, email, or facsimile

machine.

Receive payment and record receipts for service.

Greet persons entering the establishment, determine nature and purpose of visit, and direct or

escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars.

Operate telephone switchboard to answer, screen and forward calls.

Utilize Microsoft office Suites including Power Point, basic excel, and outlook.

People United for Christ- Upland, CA Data Entry Specialist / 909-***-****/ 2001 to

2003

Compile, sort and verify the accuracy of data before entered.

Select materials needed to complete work assignment.

Load machines with required input, or output media such as paper, cards, disks or tape.

Locate and correct data entry errors.

Store completed documents in appropriate locations.

Read source documents and enter data in specific data fields, or templates using company’s

computer program.

Operate telephone system to answer, screen and forward calls to appropriate departments.

Utilize Microsoft office, outlook, email, basic excel and power point.

Contact this candidate