Customer Service Sales

**** ******* ** #***

Phone: 310-***-****

********@*********.***

Keith L Wilfort

Objective: I am an experienced office and customer service professional, with a proventrack record and solid work ethic and a friendly can-do attitude, looking for a full-time career opportunity

with a stable and dynamic organization.

Work experience .

09/2013-present County of Riverside, Norco, CA.

Processing applications for Medi-Cal, Food Stamps and Cash Aid programs. Researching in State / County Database and pending Apps into computerized database for Eligibility Techs. Taking phone calls from Cutomers and otheroffices.

08/2009- 02/2011 RED CLOUD LLC, Los Angeles, CA

Office Assistant.

Provided administrative and logistical support to owner, sales team and

controller.

. Processed all mail, FedEx and UPS packages, answered phones, typing,

and filing. Filled out and filed business forms. Paid office bills.

. Reconciled invoices and payments with purchase orders.

. Secured quotes and ordered samples from vendors.

. Ordered office supplies, supervised office and equipment maintenance.

. Basic computer maintenance, including minor upgrades and installing &

updating software and troubleshooting problems.

01/2006-09/2008 LOWERMYBILLS.COM / EXPERIAN INTERACTIVE MEDIA, Santa Monica, CA

Call Center Representative. Outbound Call Center.

. Called customers to verify information entered on company website and

noting comments in database. Made approx. 300 calls per day.

. Training new CSR’s.

. Special data entry and verification projects as required.

03/2004-11/2005 BRAVADO INTERNATIONAL GROUP Los Angeles, CA

Shipping-Receiving Manager / Production Assistant.

Managed 6000 sq feet Warehouse, supervised two full-time employees.

. Shipping and receiving, domestic and overseas shipments of merchandise

by mail, courier and freight using UPS, Fedex, and Post Office online

software. Arranged drop shipments from vendors to tours via freight

companies. Reconciled waybills and delivery paperwork with actual goods

received.

. Provided administrative support to production dept. Communicated with

Clients, vendors and management. Created and updated tour calendars.

Filing, Assisted on special projects. Invoiced customers and generated

purchase orders using QuickBooks. Follow up action as necessary.

. Created and maintained inventory sheets and designed custom forms

using Word / Excel.

. Collated and entered tour sales data in Excel. Typed sales reports &

memos.

. Inventory control, preparing and packing shipments with packing lists,

labels and customs documents.. Facility management, ordered office supplies,

arranged office & equipment. Processing and distribution of incoming / outgoing

mail and courier packages.

. Customer service, answering questions and replacing faulty / damaged

merchandise purchased on tours.

. Assisted with liquidation of old stock. Contacting potential buyers and

preparing for pickup.

01/2004-03/2004 INSURANCE DATA SPECIALISTS Hemet, CA

Data Entry Clerk

Scan, Input and track Insurance certificates of vendors for corporate clients. Answering queries and troubleshooting issues from clients by phone fax & email.

. Checking certificates for compliance with client specifications.

03/1998-12/2003 INFONXX. Riverside, CA.

Data Specialist / Customer Service Representative.

. Analyzed, verified, researched, and edited national telephone listings database

via telephone and Internet. Database accuracy improved 15%.

. Worked on special verification and analysis projects for management.

. Use of custom software Microsoft Word/ Excel /Outlook 97 & 2000 and MS

SQL database tools. Running SQL queries on database.

. Promoted in 2000 from CSR providing enhanced 411 services for cell

phone users. (approx. 800 calls per day)

. Made test calls to check database integrity, CSR familiarity in new markets

and for beta testing new services, and software applications prior to roll out

and during initial service period.

. Part of management task force looking at improving CSR searches speed

& accuracy. Made presentations to Teams to help with the above aims.

Wrote articles for company magazine.

. Wrote procedural documentation and articles for company newsletter.

Assisted Call Center IT staff with routine computer maintenance and installation.

. Support Employee of the Month, March 2003.

Education.

TRINITY COMPREHENSIVE SCHOOL, (High School) London UK

Skills.

. Type 40 wpm,

. Microsoft Word, Outlook, Excel, PowerPoint, WordPerfect, all web

browsers and email applications, QuickBooks, Lotus notes, Lotus 123.

. Familiar with most office equipment including PC, postage meter,

photocopiers, fax and online shipping software.

. Excellent written and verbal communication skills.

. Excellent Customer service skills.

. Management & Supervisory experience.

. PC skills: Updating and installing software, set

up of new computers, upgrading hardware.

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