Customer Service Sales

Lisa Anne DiDomenico

*** ****** ****** ***** 610-***-****

Ridley Park, PA **************@*****.***

19078

Summary of Exceptional customer service, retention and sales

skills. Experienced in business to business sales

Qualifications and negotiations with decision makers at all levels.

Outstanding relationship building, training and

communication skills. Intelligent, articulate and

driven to succeed.

Professional 2009-Present Maple Shade, NJ

experience Commercial Account Executive

Responsible for generating commercial business

through cold calling, networking and relationship

building.

Plan and conduct consumer seminars.

Participate in trade shows and industry coventions

Membership and participation in professional

associations

2006-2009 Western Pest Services PA and NJ

Regional Commercial Retention Specialist

Responsible for the retention of Commercial clients

throughout the Pennsylvania and Southern New Jersey

Region.

Coordinating with employees at all levels to address

client concerns and improve quality.

Responsible for mentoring new Retention Specialist

2001-2006 Western Pest Services Newtown Square,

PA

Customer Service Representative

Responsible for scheduling.

Addressing customer's service and billing concerns.

Selling appointments and services over the phone.

Management of client management systems and service

tracking systems.

Trained CSR's throughout the PA, NJ and DE region.

1998-2001 Beckett Medical Supply Company Sharon

Hill, PA

Confirmation Specialist

Responsible for confirming all billing

information and payments.

Resolving clients billing issues.

Acheivements

Circle of Excellence 2004 Customer Service

Representative

Circle of Excellence 2005 Customer Service

Representative

Circle of Excellence 2010 Regional Retention Specialist

2011 Women in Leadership Council Award

Professional Maintained a 97 percent client retention rate in three

Organizations offices

I hold the Western customer service record for scoring

100 percent on seven consecutive Mystery Shopper calls.

New Jersey Apartment Association

Gloucester County Chamber of Commerce

Camden County Chamber of Commerce

Apartment Association of Greater Philadelphia

International Real State Management Association

Education International Facilities Management Association

APTS- Networking Group.

Ridley High School Folsom, PA

Graduated 1993

Basic Pest Control School

Resolutions Sales Training

Authorized Sentricon Operator Certification

Seven C's Commercial Sales Training

Skill Path Management Training

Western Management Training

References

References are available upon request.

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