Customer Service Quality

Shanard Reese

**** *** **** **. ******, Texas ***16

214-***-**** abqvji@r.postjobfree.com

Education and Certification

May 2008- Associate of Science at El Centro Community College

Currently pursuing a Master's Degree in Occupational Therapy at UTA-

Arlington

Experience

January 2011 - July2012 Armark Food Services

Wichita Falls, Texas

Retail Assistant Food Service Director

. Develop and be accountable for a safety culture that creates a work

environment where no one gets hurt.

. Manage overall operation of unit with the support of the Food Service

Director.

. Assist in unit forecasting and accounting.

. Ensure that requirements for appropriate sanitation and food safety

levels in respective areas are met.

. Coordinate and supervise unit personnel regarding production,

merchandising, quality, and cost control as well as labor scheduling,

staffing, and employee training.

. Conduct period inventory; perform other functions such as maintaining

records to comply with ARAMARK, government, and accrediting agency

standards.

. Coordinate activities with other internal departments.

. Participate in management team meetings.

May2009- January 2011 United Regional Health Care

Wichita Falls, Texas

Radiology Internship

. Preparing the patient for the procedures in proper attire.

. Explaining how the procedure works to the patient and ensuring that

they are comfortable.

. Ensure that the patient is positioned properly in order to get the

best quality x-ray.

. Adjust the equipment to obtain the correct angle.

. Taking preventative steps to avoid unnecessary exposure to

radiation.

October 2009-Febuary2011 PaPa Jhons Pizza

Wichita Falls, Texas

Delivery Driver

. Perform duties including pre-delivery vehicle preparation, learning

the delivery area, checking orders for quality and accuracy, following

proper delivery procedures; providing quality customer service through

positive and professional interaction with customers in person or by

phone, and acting with a sense of urgency in everything we do. Perform

other assigned workstation duties including making quality products,

preparing ingredients and taking orders.

. Work as part of a team and assist each other by being on time for

their shift, supporting other workstations during their shift and

completing all closing duties, including cleaning, at the end of each

shift. Enhance the company's image by complying with uniform and

appearance standards. Contribute to an atmosphere of teamwork, energy

and fun.

. Accurately process order paperwork and payment transactions, execute

cash management duties, and use the PROFIT System. Support sales

efforts by suggestively selling to increase the check average when

taking an order and distributing door hangers during every shift.

Protect the company's assets by maintaining organized, safe, and clean

work areas; comply with safety and security standards at all times.

Computer Skills

. Excellent knowledge of Microsoft Excel, Word, Access, and PowerPoint,

QuickBooks, Peachtree, Creative Solutions, IDEA, and Engagement

. Familiar with various other software, including MIP, Blackbaud, JD

Edwards, PeopleSoft, Solomon, and Navision

Community and Membership

. American Registry of Radiologic Technologists (ARRT)

. American Roentgen Ray Society (ARRS)

. 2003 - 2006 - Member of Desoto Chamber of Commerce

. National Honor Society/ Lambda Nu

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