Loss Prevention Customer

B enjamin H. Smith

**** ********** *** *

Jacksonville FL 32256

904-***-****

R CM Technologies, Jacksonville, F L- 03/2013-Cur rent

Vender Account Analyst

• M anage business unit requests for engaging vendors and/or the renewal,

amendment or termination of vendor contracts

• Confirm the completeness and accuracy of requests for financing and engage business requester, when

necessary, to gather additional information

Bank of America, Jacksonville, FL - 03/2012-12/2012

Operations Consultant

• Responsibilities included the execution of monthly vendor monitoring/testing plans

designed to ensure compliance.

• Monitor vendor systems, transactions and report on these transactions Responsible for the

day-to-day resolution of complex problems and the execution of complex transactions for

a single site/business unit or smaller business unit(s), including research

• A nalyzing data to make recommendation to upper management to issues within

s tudent loan and subprime portfolio

JP Morgan Chase, Jacksonville, FL -08/2008-3/2012

C ustomer Assistance Specialist/ Relationship Management

• Acting as a single point of contact for borrowers seeking HAMP and HAFA work out

solutions while meeting departments SLAs

• Running age inventory reports along with handling file escalations.

• Reviewed borrower’s income and expenses, determines the legitimacy of the hardship, and

determines the Liquidation workout options available.

• Negotiating customer short sales, DI L or repayment plans.

• F irst level underwrit ing reviewing requesting and keeping t rack of missing

documents

• Verifying financial documents and tax returns to determine eligibly for Loss

m itigation work out solutions

Ace Cash Express, I rving, TX - 12/2007- 07/2008

F ront End Collections

• Handling inbound and outbound calls in regards to short-term unsecured loans.

• Coaching junior team members in areas of products and procedures.

• Handling over 60 day file escalations

• Skip t racing using public databases and negotiating customer payment

a rrangements

• Reviewing credit applications to determine best course of action to resolve

delinquency

Ford Motor Credit Company, Las Vegas, NV - 1/2007 - 12/2007

Account Maintenance and Loss Prevention

• Handling inbound and outbound calls in reference to automotive loans.

• Coaching team members in best practices assisting in meeting agendas

• Negotiating customer payment arrangement or other loss mitigations options

• Skip t racing, reviewing credit applications to determine customer eligibili ty for

Loss Prevention work out solutions and credit extensions

Education

US Navy Basic Training

US Navy Advance Technical- School Signal Analyst and Outboard Commutations

Long Beach City College- General Educations Delevopment ( GED )-9/2000

Level I

Campus MBA -Residential Underwriter Achievement Certificate Summer 2013

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