Customer Service Engineer

(Mr.) Kelly Gensley

PO Box ***

Victor, Iowa ****7

319-***-****

****@******.***

Highlights of Qualifications

• 20+ years of experience in mold design/construction

• Strong knowledge of the injection mold mechanics

• Plastic part modeling/3d surfacing construction

• Repairing/interrogate, analyze models/imported models

• Currently utilizing ProE software, current maintence Wildfire 5.0.

Professional Experiences

Designing of injection molds/part model creations, Mold making

• Designing of plastic molded parts and injection molds.

• Complete 3d models capable for reviewing/manufacturing process

• Part creation/modeling from concept to completion within a sense of urgency, for such manufacturing sectors as recreation, appliance, fluid control, some automotive industries.

• Tool making experiences: journeyman status completing the state of Iowa apprenticeship program (1993). Duties included, construction of injection molds, fixture building, metal stamping dies, machine repair.

• Supervisor/Team leader, quoting RFQ’s, engineering changes, ordering all perishables /non-perishable tooling.

Customer Service/Account Relations

• Working with the customer/vendor within problematic areas. Establish and maintain good working customer relationships.

• Follow through promptly to resolve customer complaints/issues.

• Supplying technical support to the customers on their prospective projects/needs, by necessary means.

• Maintaining profitable margins, seeking out cost reduction/options to stay competitive.

Experiences/related job functions

• Complete aspects of tool making. Other areas of expertise include, sinker edm’s, nc mills, blueprint reading, grinding, radial drills, knee mills, tig welding, polishing, layouts successfully demonstrating to the customers the benefits of quantity tooling at affordable pricing/delivery.

• Researching/reading staying focused of the ever changing technology of this world’s tooling needs, identify potentially popular and profitable items, and locate products requested by the customer.

Employment History

2008-Current Self – Employed

Contracting design services (e.g.) recreation, appliance, heavy machinery sectors

1989-2008 Senior Designer Victor Plastics, Inc. Victor, Iowa

1988-1989 Die Maker Ledford Engineering Cedar Rapids, Iowa

1987-1988 Mold Maker MSI Mold Builders Cedar Rapids, Iowa

1985-1987 Die Maker Victor Manufacturing Victor, Iowa

Education

Hawkeye Community College, Waterloo, Iowa

Tool & Die program, Associate of Applied Science - 1985

Specialized training - Iowa Mold Making apprenticeship program, -Pro Engineer Mold Design, Drawing, EMX

Assembly,

-Cadkey, Mastercam, ISO, Safety,

-Seminars, PTC conferences, Regional User

Groups

- Makino, Mitsubishi, Hurco cnc machines

H.L.V. High School 9-12 grades Victor, Iowa

Diploma - 1981

Computer Skills

Experienced in operating Microsoft P/C’s and programs such as:

- Microsoft 2003

- Word

- Excel

- Power Point

- Internet

- E-Mail

Contact this candidate