Customer Service Manager
Resume:
Roslindale, MA. *****
Sydney Johnson
*********@***.***
Objective
I am offering professionalism, knowledge, and years of experience in the customer service,
financial, and administrative industry. My goal is to share my expertise with the corporate
sector.
EMPLOYMENT
2008 2009 Tele Tech Corporation
Denver, Colorado
I was an at home agent. I took inbound calls from all of Time Warner Cable
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customers.
I accepted cable bill payments, assisted with cable issue, updated customers on any
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new cable information.
I did up selling of the company’s products.
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I assisted customers with troubleshooting their cable equipment
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2005 2006 Allied Barton Boston, MA
Convention Staff Part Time
I greeted all individuals accessing the convention facilities professionally and
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courteously.
I assisted clients with any request or concerns. Safety and security were my primary
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functions, in addition to maintaining daily logs of all major events and occurrences.
1988 2002 Amtrak Washington, DC
Ticketing Revenue/Accounting Agent
Performed public relations customer services as well as set up travel itineraries.
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Marketed product services, monitored incoming and outgoing cash flow.
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Maintained daily employee accounting revenue ledgers
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Evaluated railroad Engineers and Conductors payroll receipts, according to the
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national rail labor laws.
1984 1988 Massachusetts Financial Service, Keystone, Inc. Boston, MA
NASDAQ Pension Profit Sharing Financial Assistant
Monitored and maintained shareholder IRA’s, 401K’s, and SEP pension profit
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sharing investment accounts; inputting financial contributions up dated and
processed client accounts.
Balanced all computerized daily logs.
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EDUCATION
1982 1984 Newbury College, Boston, MA GPA: 3.4 Associates of Science Degree in
Business Management Travel & Tourism.
ORGANIZATION
Tenants Development Corporation Clerk/Secretary
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TDC Introduction to Computer Training Class Instructor
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SKILLS
Strong negotiating and interpersonal skills
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Use and application of computers
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Excellent people and communication skills
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Strong motivational and independent skills
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Note: I have over 30 years of experience in the customer service industry. In
addition, I worked for Massachusetts Financial Services, Keystone Mellon Financial,
as well an extensive background in Office Management
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Contact this candidate