Quality Assurance Manager
Resume:
Karl D. Zwaanstra
Grand Rapids, MI 49507
**********@*****.***
OBJECTIVE
Obtain a secure position with positive, motivated people like myself. Previous experience as a
Supervisor, QA Manager, ISO Inspector, QC and Laboratory Technician, and entry level laborer.
Highlights of Qualifications
Thirteen years Supervision in Aerospace/Automotive and Office Furniture
Eleven years Aerospace/Automotive Industry – PPAP, FMEA, Process Control and First Article
MS Word, Excel, Access, and Outlook proficiency. Some Powerpoint experience.
Gauge Calibration - Mitutoyo Institute of Metrology Certificate of Accomplishment
Lean Manufacturing Essentials - TurnKey Manufacturing System Certificate of Participation
CERTIFICATES & SOCIETY
Senior Member, American Society for Quality, WI
Certified Quality Technician, American Society for Quality, MI
EXPERIENCE
Paint Division Manager
Serviscreen, Inc., Jenison, MI. 10/2009 to 02/2010
Responsible for: new product development, customer relations, staff supervision, ISO 9001:2008
compliance, on-time delivery, scheduling, and supply requirements.
Quality Manager
Great Lake Woods, Inc., Holland, MI. 08/2006 to 12/2008
Position was over 3 physical plants: product qualifications, customer relations, in-house and on-
site quality concerns, staff management, product creation and improvement.
Quality Supervisor
Plascore, Inc., Zeeland, MI. 02/1996 to 02/2006
Quality supervision of Aerospace company, ISO quality documentation, certifications, product
qualifications, staff and hi-tech computerized testing laboratory.
Supervisor
C.E. Lippert, Zeeland, MI. 12/1989 to 01/1996
Supervised the plant operations from raw product receiving in rough mill, assembly, sanding to
finish. Oversaw 28 employees who reported to me for product plant flow and scheduling,
supplies, and individual needs.
EDUCATION & TRAINING
Bachelors, Pending, Business, Calvin College, Grand Rapids, MI., 2 year(s)
High School Diploma, Escuela Caribe, Dominican Republic, West Indies, 2 year(s)
High School, Core Coursework, G.R. Christian High School, Grand Rapids, MI., 1 year(s)
Relevant Skills and Accomplishments
Quality Assurance Systems
ISO9001:2000 - Development, documentation and execution.
U.S. Government - MIL-Q-9853A and MIL-I-45208: Adherence, documentation and
maintenance.
Calibration - ISO17025, ISO10012 and MIL-STD-45662 (ANSI Z540-1)
Customer Relations
Customer Audits - In-house; responsible for the completion/submission of Quality Audit
Surveys.
Specification Reviews - Evaluated and published reports on the ability to test, manufacture and
qualify products to the specification.
Complaints -Communicated with customers about product performance, delivery, testing,
quality.
Corrective Action Response - Oversaw the C.A.R. system, implementation of the corrections
and the verification of their effectiveness.
Specification Creation - Worked with customers to develop specifications designed to meet their
manufacturing, quality and performance requirements.
Supplier Relations
Product Requirements - Created supplier specifications and requirements in order to produce
quality and performance detrimental to final product.
Supplier Corrective Action - Oversaw the S.C.A.R. system and communicated to suppliers on-
time delivery and quality requirements.
Quality Assurance Inspection
Inspection Criteria - Conceived product quality requirements and tests for new/existing
products.
Receiving/In-process/Final Inspection -Audited form/fit/function through visual/mech. tests.
Employee Training - Product quality, measuring devices, test methods/specifications, Design of
Experiment, documentation and quality systems
Testing
Qualification - Tested/documented/submitted to qualify to customer’s Qualified Products List.
Test Programs - Generated programs and methods to test, verify, report, and certify products.
Specifications - American Society for Testing and Materials, U.S. Government, Aerospace and
Automotive (Boeing, Airbus, Ford, Toyota
Test Machines - Instron 4206: extensive knowledge in test design/program writing/set-
up/operation.
Test Devices - Proficient with Micrometers, Calipers, Gauges: Pressure, Strain, Force,
Temperature, Humidity, Environmental, Height and Drop.
Supervision - Managed, planned, prioritized, and organized quality testing laboratory and staff.
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