Karl D. Zwaanstra

**** ******* **.

Grand Rapids, MI 49507

616-***-**** or 616-***-****

abqvfe@r.postjobfree.com

OBJECTIVE

Obtain a secure position with positive, motivated people like myself. Previous experience as a

Supervisor, QA Manager, ISO Inspector, QC and Laboratory Technician, and entry level laborer.

Highlights of Qualifications

Thirteen years Supervision in Aerospace/Automotive and Office Furniture

Eleven years Aerospace/Automotive Industry – PPAP, FMEA, Process Control and First Article

MS Word, Excel, Access, and Outlook proficiency. Some Powerpoint experience.

Gauge Calibration - Mitutoyo Institute of Metrology Certificate of Accomplishment

Lean Manufacturing Essentials - TurnKey Manufacturing System Certificate of Participation

CERTIFICATES & SOCIETY

Senior Member, American Society for Quality, WI

Certified Quality Technician, American Society for Quality, MI

EXPERIENCE

Paint Division Manager

Serviscreen, Inc., Jenison, MI. 10/2009 to 02/2010

Responsible for: new product development, customer relations, staff supervision, ISO 9001:2008

compliance, on-time delivery, scheduling, and supply requirements.

Quality Manager

Great Lake Woods, Inc., Holland, MI. 08/2006 to 12/2008

Position was over 3 physical plants: product qualifications, customer relations, in-house and on-

site quality concerns, staff management, product creation and improvement.

Quality Supervisor

Plascore, Inc., Zeeland, MI. 02/1996 to 02/2006

Quality supervision of Aerospace company, ISO quality documentation, certifications, product

qualifications, staff and hi-tech computerized testing laboratory.

Supervisor

C.E. Lippert, Zeeland, MI. 12/1989 to 01/1996

Supervised the plant operations from raw product receiving in rough mill, assembly, sanding to

finish. Oversaw 28 employees who reported to me for product plant flow and scheduling,

supplies, and individual needs.

EDUCATION & TRAINING

Bachelors, Pending, Business, Calvin College, Grand Rapids, MI., 2 year(s)

High School Diploma, Escuela Caribe, Dominican Republic, West Indies, 2 year(s)

High School, Core Coursework, G.R. Christian High School, Grand Rapids, MI., 1 year(s)

Relevant Skills and Accomplishments

Quality Assurance Systems

ISO9001:2000 - Development, documentation and execution.

U.S. Government - MIL-Q-9853A and MIL-I-45208: Adherence, documentation and

maintenance.

Calibration - ISO17025, ISO10012 and MIL-STD-45662 (ANSI Z540-1)

Customer Relations

Customer Audits - In-house; responsible for the completion/submission of Quality Audit

Surveys.

Specification Reviews - Evaluated and published reports on the ability to test, manufacture and

qualify products to the specification.

Complaints -Communicated with customers about product performance, delivery, testing,

quality.

Corrective Action Response - Oversaw the C.A.R. system, implementation of the corrections

and the verification of their effectiveness.

Specification Creation - Worked with customers to develop specifications designed to meet their

manufacturing, quality and performance requirements.

Supplier Relations

Product Requirements - Created supplier specifications and requirements in order to produce

quality and performance detrimental to final product.

Supplier Corrective Action - Oversaw the S.C.A.R. system and communicated to suppliers on-

time delivery and quality requirements.

Quality Assurance Inspection

Inspection Criteria - Conceived product quality requirements and tests for new/existing

products.

Receiving/In-process/Final Inspection -Audited form/fit/function through visual/mech. tests.

Employee Training - Product quality, measuring devices, test methods/specifications, Design of

Experiment, documentation and quality systems

Testing

Qualification - Tested/documented/submitted to qualify to customer’s Qualified Products List.

Test Programs - Generated programs and methods to test, verify, report, and certify products.

Specifications - American Society for Testing and Materials, U.S. Government, Aerospace and

Automotive (Boeing, Airbus, Ford, Toyota

Test Machines - Instron 4206: extensive knowledge in test design/program writing/set-

up/operation.

Test Devices - Proficient with Micrometers, Calipers, Gauges: Pressure, Strain, Force,

Temperature, Humidity, Environmental, Height and Drop.

Supervision - Managed, planned, prioritized, and organized quality testing laboratory and staff.

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