Antonio G. Petillo

*** ****** ********** ****.

Burlington, CT 06013

Phone 860-***-****

E-mail abqve3@r.postjobfree.com

Summary Savvy, resilient, ambitious and energetic professional with

well-developed written and oral communication, analytical, customer

service, mathematical and organizational competencies. Exceptional

leadership and problem solving skills with the ability to work under

pressure to meet tight deadlines. Skilled at troubleshooting and

resolving situations rapidly and effectively with a proven ability to

interact professionally in problem solving situations with a team.

Certifications

ITIL Level III Certification, achieved in 2010

Obtained CMMI Level I cert 2005 and served as a team member of the

Professional appraisal team for department certification.

Experience Aetna Hartford, CT 2001 to 10/2012

Lead Change/Release Manager

Used ITIL and CMMI disciplines to support over 20K changes a year, which

included all infrastructure, application and facility changes running in

all Production, Development and QA and Stress environments, supporting

all vendor supported disciplines in all Aetna Data Centers and field

offices across the country and internationally. Was responsible for all

change criteria and ensuring change activities co-existence and timings,

preventing any collisions and/or possible impact to business processing.

Chaired weekly CAB meetings, to protect the data processing environment

from changes that are potentially disruptive or that carry unacceptable

risk/impact. This included the processes on installation planning,

communicating, project management, coordinating, scheduling,

implementation monitoring, and post-change-analysis. All are accomplished

via a controlled process, based on technical and business evaluations,

prioritization, coordination, and optimum use of resources. Performed

continuous process improvements; determined standards and measures, and

analyzed change activity data toward meeting / exceeding Six Sigma

service levels. Identify and respond to Problems caused by change and

hold problem cause analysis meetings in order to reveal route cause and

future prevention.

Project Management

Provided project leadership and/or project participation on moderately

complex business or IT driven initiatives spanning multiple

organizations.

Represented the Enterprise Change Management team and helped to lead a

project to implement the BMC Remedy IT Service Management suite;

initially the Change Management application and Configuration Management

Database (CMDB). This work included gathering requirements, designing

customization and performing regression testing through the Agile

framework.

Learned how to use Captivate software in order to create 12

Technology-Based-Training (TBT) classes to train 1500 users of the new

Change Management tool BMC Remedy.

Narrated 6 of the TBTs that are used to provide the training and gain

access to the Remedy tool.

Led information sessions, workshops, and lunch and learn sessions to

assist in training users with a more hands on approach for those that

needed further assistance.

Initiated, structured and coordinated the first all department one day

conference, to provide overviews to pier organizations. Developed the

Power Point presentation that was used in a live broadcast across the

Infrastructure and Application organizations via conference rooms,

telephone, video and web broadcasting. Also presented the Change

Management process portion of the presentation.

Represented Department for new companywide scorecard structure used to

evaluate EE's for mid-year and annual performance. Also trained all

personnel (manager, non-manager, and department heads) on the new

process.

Release Management

Organized all application release plans, orchestrated the release weekend

through documented weekend application readiness details using Share

Point. Responded to, documented, resolved, and communicated any problems

to the appropriate area for follow-up as well as senior management for

awareness. Trained all Data Center personnel on Release activity over the

weekend of major application installs.

Aetna Middletown, CT 1998 to 2001

Production Services Analyst

Used standard tools/processes, to prepare Customer Batch/Online cycles,

provided updates on daily processing information, due dates, and special

instructions for Workload Management execution. Reviewed prior day's

batch cycles, verified integrity to Customer, and confirmed Online

availability to Customer. Identified Customer requirements, negotiated,

and resolved exceptions to Production Control guidelines. Monitored

hardware/software changes to application and environmental portfolios.

Relayed change information and potential impacts to Customer/Application

Development areas, to facilitate awareness of upcoming activity. Kept

management informed of all major changes, unplanned activities, and

resource reallocation.

Provided and solicited information and proposed recommendations from

available set of options to close or resolve problems. Tracked/resolved

recurring service issues. Responded to day-to-day operational issues.

Facilitated batch related application outages recovery sessions to

closure (service restoration and resolution of identified gaps).

Identified issues, investigated causes and developed options to resolve.

Independently negotiated to reach agreement on recommendations.

CSC (Computer Sciences Corporation) Norwich, CT 1997-1998

Workload Manager

Was responsible for two major government contracts for armourment systems

where I prepared nightly batch runs and maintained service level

agreements for online availability. Identified and responded to any

problems or issues, making decisions on resolution while keeping

management informed. Controlled the introduction of changes to the batch

and online environments to ensure system integrity.

Aetna/Moore Middletown, CT 1985 to 1997

Team Leader/Workload Manager

Monitored and expedited electronic print products within a high

production environment, resolving batch/print problems that may affect

product goals. Also responsible for overseeing several operators,

ensuring all were properly trained and kept informed of procedures in

their appropriate area. Maintained and expedited problems with peripheral

devices. Acted as backup to shift administrator for the print environment

as well as print focal point at daily customer status meeting. Project

leader for the automated print tracking facility to upgrade system

integrity. Facilitated meetings with customer service to update AEPATS

database, with correct service level agreements.

Education

ITIL vs3 certified 2010

ITIL vs2 certified 2008

CMMI level 1.1 certification 2005

Aetna Project Life Cycle (APLC) Project Planning.

Total Quality Management training

Pixnet XL Maintenance & Training, Zeke & Zebb Operations Training,

Production Control CA7, JES II JES/MVS Commands, Making Meetings Work,

GUNG HO, Learning MAPS.

Software/Utilit

ies Microsoft suite: Word, Excel, Power Point, Outlook, Visio, Internet

Explorer, Windows 95/98/NT/XP/Vista/Win7/Win8. Zeke, Zebb, CA7, JES/MVS,

TSO, Infoplex, Integrated Service Desk, Quickbase. IBM hardware and

software literate, BMC Remedy/CMDB (Configuration Management Data Base).

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